topic Re: Issue with full fibre order in My Order

Issue with full fibre order

mrwizard — Fri, 17 Jan 2025 21:05:11 GMT

I have full fibre upgrade in progress does anyone know what the abbreviations below mean that I can see in question on my account. I would have asked customer services, but I only found this after getting a text 35 mins after the lines closed for the day.

Delayed in Planning await KCI2 or KCID

Re: Issue with full fibre order

bmc — Fri, 17 Jan 2025 21:16:17 GMT

@mrwizard

I can't give the exact definition but it basically means OR need to do a survey first to check for possible complications with running the fibre cable to your property.

Brian

Re: Issue with full fibre order

jab1 — Fri, 17 Jan 2025 21:16:40 GMT

@mrwizard 'KCI2' suggests that OpenReach need to do a survey before they decide the best way to route your fibre connection - making it a 2-stage process. Never heard of 'KCID', so can't explain that.

Is your service supplied overhead or underground?

Re: Issue with full fibre order

mrwizard — Fri, 17 Jan 2025 21:18:43 GMT

Currently underground but the new one may be Overhead.

Re: Issue with full fibre order

mrwizard — Fri, 17 Jan 2025 21:20:41 GMT

I will give customer services a call tomorrow and hopefully they can give me some more info. As I think the complication might also be that the equipment to supply our flat and the 6 other is getting installed as part of my install

Re: Issue with full fibre order

jab1 — Fri, 17 Jan 2025 21:25:13 GMT

Ah, an MDU situation - that could explain it. Is your property rented, or leasehold, as that would require the permission of the landlord/leaseholder?

Re: Issue with full fibre order

mrwizard — Fri, 17 Jan 2025 21:27:08 GMT

Well I run the residents association and we are all also the freeholders and the leaseholders.

Re: Issue with full fibre order

jab1 — Fri, 17 Jan 2025 21:29:08 GMT

OK, that is not the problem then, fortunately but MDU installs do seem to cause problems for OpenReach.

Re: Issue with full fibre order

Gandalf — Fri, 17 Jan 2025 21:30:09 GMT

Yeah it’d suggest the order’s with Openreach’s planning team and they’ll provide a KCI in due course.

KCI stands for Keep Customer Informed, the customer being us in this scenario, in particular KCI2 is the stage of an order that is committed in the systems, generally when an engineer is confirmed to install the service.

KCID is a delay notification, so there could be one of two outcomes from the planning investigation, either the order’s committed (KCI2) or there’s a further delay (KCID).

I can’t check the specifics as currently not in the office, but I hope this explanation makes things a little clearer.

Re: Issue with full fibre order

Baldrick1 — Fri, 17 Jan 2025 21:30:15 GMT

@mrwizard wrote:

I have full fibre upgrade in progress does anyone know what the abbreviations below mean that I can see in question on my account.

Delayed in Planning await KCI2 or KCID

KCI2. Keep Customer Informed - 2 stage installation.

KCID Keep Customer Informed - Delayed.

Re: Issue with full fibre order

bmc — Fri, 17 Jan 2025 21:31:27 GMT

@mrwizard

KCI means Keep Customers Informed apparently.

As stated, it appears your install relates to a Multi Dwelling Unit so OR look to bring a Customer Splice Point (or some other unit) to the block and then run individual cables from there. That's why a survey would be required.

Brian

Re: Issue with full fibre order

jab1 — Fri, 17 Jan 2025 21:34:25 GMT

@Baldrick1 wrote:

KCID Keep Customer Informed - Delayed.

Never thought of that @Baldrick1 - thanks, except they are not really 'keeping the customer informed', are they?

Re: Issue with full fibre order

RobPN — Fri, 17 Jan 2025 21:50:46 GMT

@jab1 wrote:

... except they are not really 'keeping the customer informed', are they?

According to Gandalf in post #9, the customer being Plusnet not the OP,

Quote "KCI stands for Keep Customer Informed, the customer being us in this scenario,"

which he can't check until he's back in the office.

Re: Issue with full fibre order

jab1 — Fri, 17 Jan 2025 21:55:44 GMT

@RobPN I know that 😉 - my comment was a little tongue-in-cheek, meaning PN are not really keeping the EU informed. Maybe there should be a KEUI ('Keep End-user Informed') protocol?

Re: Issue with full fibre order

Baldrick1 — Fri, 17 Jan 2025 22:04:25 GMT

@jab1

We don’t know, remember that OR’s customer is Plusnet, not the OP.

Re: Issue with full fibre order

jab1 — Fri, 17 Jan 2025 22:10:37 GMT

@Baldrick1 See my comment in reply to @RobPN - I am well aware that OR's 'customer' is PN, but it would help the EU's if the ISP kept their customers informed. It is possible, I was kept fully up-to-date by my ISP when moving from FTTC to FTTP.

Re: Issue with full fibre order

mrwizard — Sat, 18 Jan 2025 11:18:19 GMT

Seems to just be that they are waiting for an update from Openreach when the MDU install will be done. They are expecting an update by the 31st Jan.

I was also told that the MDU box will be the size of one of the green street cabinets. But I am not sure about that as it is only 7 flats.

Re: Issue with full fibre order

bmc — Sat, 18 Jan 2025 11:38:20 GMT

@mrwizard

I'm pretty confident it won't be the size of a street cabinet though it will be larger than the CSP used for single properties. I don't know what equipment OR use, but this is a "Outdoor 12 Fibers Multi Dwelling Unit MDU Fiber Optic Cable Box Wall Mount Fiber Termination Box"

Brian

Re: Issue with full fibre order

mrwizard — Sat, 18 Jan 2025 11:58:00 GMT

Hopefully that is what we will end up with as 12 fibres to cover our flats has been mentioned. Also the black box on the wall for the current FTTC is about the same size.