topic Re: Ordered new service yesterday - text from open reach today in My Order

Ordered new service yesterday - text from open reach today

ColinKent — Thu, 28 Nov 2024 09:22:30 GMT

got a txt from Openreach.
trying to reply as requests and all its doing is this.

technology for the win

Re: Ordered new service yesterday - text from open reach today

MisterW — Thu, 28 Nov 2024 09:35:08 GMT

@ColinKent it could be a temporary problem with either the Openreach service or the O2 network.

Do text messages to other numbers work ok ?

Re: Ordered new service yesterday - text from open reach today

ColinKent — Thu, 28 Nov 2024 09:51:42 GMT

txt to other works just fine.

Re: Ordered new service yesterday - text from open reach today

Townman — Thu, 28 Nov 2024 09:52:52 GMT

@MisterW

Is this the issue discussed recently regarding BTOR using MMS messaging rather than plain SMS?

Re: Ordered new service yesterday - text from open reach today

ColinKent — Thu, 28 Nov 2024 10:14:44 GMT

@Townman wrote:
@MisterW

Is this the issue discussed recently regarding BTOR using MMS messaging rather than plain SMS?

i'm trying to reply via my iPhone if that's of any interest.
i'm moving across from Talk Talk due them not being able to provide satisfactory support.

It would be somewhat frustrating to be left without a service as i can't reply to a txt from OpenReach.

Re: Ordered new service yesterday - text from open reach today

jab1 — Thu, 28 Nov 2024 10:17:19 GMT

Strange, as I had zero issues doing exactly that when my FTTP installation was done.

Re: Ordered new service yesterday - text from open reach today

ColinKent — Thu, 28 Nov 2024 12:33:00 GMT

Is it going to cause any issues with my service going live ?

Re: Ordered new service yesterday - text from open reach today

ColinKent — Thu, 28 Nov 2024 13:31:53 GMT

Re: Ordered new service yesterday - text from open reach today

ColinKent — Thu, 28 Nov 2024 13:39:59 GMT

spoke to PN support and they were aware of the SMS MMS situation.
So that's a positive.

Re: Ordered new service yesterday - text from open reach today

Dan_the_Van — Thu, 28 Nov 2024 13:49:33 GMT

Have you checked the setting for the message app?

Not iPhone user but check if there is an setting which looks wrong for just SMS sending?

Other than that I would suggest phoning plusnet

Re: Ordered new service yesterday - text from open reach today

Townman — Thu, 28 Nov 2024 13:51:03 GMT

@Dan_the_Van - good call

@ColinKent - check this...

Re: Ordered new service yesterday - text from open reach today

dvorak — Thu, 28 Nov 2024 14:47:16 GMT

Moderators Note

This topic has been moved from Full Fibre to My Order

Re: Ordered new service yesterday - text from open reach today

ColinKent — Thu, 28 Nov 2024 14:58:57 GMT

tried several variations of turning on/off
iMessage/MMS/SMS
nothing made any difference.

However i have spoken to support over the phone and they have confirmed this should not be an issue and it all looks clear at their end.

Re: Ordered new service yesterday - text from open reach today

MisterW — Thu, 28 Nov 2024 15:17:20 GMT

However i have spoken to support over the phone and they have confirmed this should not be an issue and it all looks clear at their end.

@ColinKent is this an FTTP order where an ONT already exists in the property ?

If so, then Openreach will try to test that the ONT is working. The initial text is to check you have access, once confirmed they will then ask you to make sure the ONT is powered up. So if you do have access, then check it is powered and leave it so.

If Openreach can't test the ONT , they will change the order to 'engineer required' which will likely delay activation.

Re: Ordered new service yesterday - text from open reach today

ColinKent — Thu, 28 Nov 2024 15:22:39 GMT

is this an FTTP order where an ONT already exists in the property ?

yes there is
i have a FF 500/80 with Talk Talk.
and it's all powered on.

the line has always been rock solid..
it just whenever there is a fault (not often) i get stuck in this merry-go-round with Talk Talk
Hence why im moving.

Re: Ordered new service yesterday - text from open reach today

MisterW — Thu, 28 Nov 2024 15:24:53 GMT

In that case, OR should be able to test it, and the order should progress as a remote activation.

Re: Ordered new service yesterday - text from open reach today

ColinKent — Tue, 03 Dec 2024 11:06:25 GMT

Just as an FYI.

Got a further txt from OR asking me to make sure the ONT was powered on.
the activation went without any issues.