topic Re: Changing my delivery address in My Order

Changing my delivery address

GCPearce99 — Sun, 27 Oct 2024 12:24:41 GMT

I have just bought a property and have requested for an engineer to arrive the day we arrive to install our WiFi.

I’m worried the router will arrive before we move in. Does anyone know if I can change my router delivery address?

Thank you

Re: Changing my delivery address

Baldrick1 — Sun, 27 Oct 2024 12:30:28 GMT

Moderator's note:
Thread moved from My Router to My Order.

Re: Changing my delivery address

Longliner — Sun, 27 Oct 2024 12:47:58 GMT

Depends on your moving date I suppose. Routers are normally posted to arrive a couple of days before installation. Even if you have time in hand I would phone PN and ask. This forum is not regularly monitored and staff may not see your request in time.

If Openreach arrives on moving day they should be able to install or reconnect the line to your premises anyway though of course it would be better to test it for yourself. Hope it all works out for you.

Mike