topic Re: Openreach fibre appointment - need to change date in My Order

Openreach fibre appointment - need to change date

wivenhoe6 — Tue, 15 Oct 2024 21:31:34 GMT

Hi,

It looks like I may need to change the date of my Openreach appointment. Please could a member from the Plusnet team send me a PM with the earliest appointment slots available & I will confirm.

Thanks very much.

Re: Openreach fibre appointment - need to change date

jab1 — Wed, 16 Oct 2024 06:28:03 GMT

It would probably be easier and quicker to call in, @wivenhoe6

Re: Openreach fibre appointment - need to change date

wivenhoe6 — Wed, 16 Oct 2024 19:47:19 GMT

@jab1

Thanks John, I gave them a call earlier today & the Plusnet rep advised that the Openreach appointment can't be changed until the engineer has made their initial visit/assessment.

Re: Openreach fibre appointment - need to change date

jab1 — Wed, 16 Oct 2024 20:01:11 GMT

Ah - I can't remember what went off in your initial post, but is this a KCI2 Assured installation? If not, I don't quite understand the agents comments. In any case, as you will possibly need to be available for the 'initial assessment' they should be able to change things.

I'll tag @MisterW on this as he has greater knowledge.

Re: Openreach fibre appointment - need to change date

bmc — Wed, 16 Oct 2024 20:28:11 GMT

@wivenhoe6

Are you talking about FTTC (Fibre) or FTTP (Full Fibre).

If the latter try the following

https://www.broadbandchecker.btwholesale.com/#/ADSL

You need to see WBC FTTP in the left hand column. If it shows, what does it say to the right?

There should also be a narrative below the results window which will state if any install problems are expected.

Brian

Re: Openreach fibre appointment - need to change date

wivenhoe6 — Wed, 16 Oct 2024 20:29:47 GMT

@jab1 Thanks, I just googled KCI2 Assured installation & found a previous post by @MisterW . According to https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome it's a KCI2-Assure installation. Thank you, you've helped me get a better understanding of what the rep was trying to explain to me.

Re: Openreach fibre appointment - need to change date

wivenhoe6 — Wed, 16 Oct 2024 20:35:49 GMT

@bmc Our posts crossed but I think I've answered your second question. It's a full fibre installation.

Re: Openreach fibre appointment - need to change date

jab1 — Wed, 16 Oct 2024 20:43:49 GMT

@wivenhoe6 wrote:

@jab1 Thanks, I just googled KCI2 Assured installation & found a previous post by @MisterW . According to https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome it's a KCI2-Assure installation. Thank you, you've helped me get a better understanding of what the rep was trying to explain to me.

No problem - that's what us unpaid staff are for. 🤣

Re: Openreach fibre appointment - need to change date

wivenhoe6 — Wed, 16 Oct 2024 20:53:54 GMT

And it's very much appreciated!

Re: Openreach fibre appointment - need to change date

bmc — Thu, 17 Oct 2024 10:01:13 GMT

@wivenhoe6

Happy to help.

When installing the backbone network the engineers log any potential problems they may see with regard to actual property connections. For example with overhead this could be access or line of sight problems. Underground could be blocked duct or no duct at all.

It's not a problem until the property orders FTTP when, as you've discovered, a survey is done to see what's needed. If you're about when this happens you get a chance to discuss the location of the ONT with them.

Brian