topic Re: Redirect delivery address for router in My Order

Redirect delivery address for router

kn — Mon, 30 Sep 2024 16:29:02 GMT

I've just signed up for PlusNet broadband, and I'd like to have the router sent to a different address to the one that the broadband connection is for. How can I do that?

Re: Redirect delivery address for router

jab1 — Mon, 30 Sep 2024 16:31:33 GMT

Give Customer Support a call - 0330 123 0123

Re: Redirect delivery address for router

kn — Mon, 30 Sep 2024 16:47:44 GMT

Hi John,

Thanks for the advice. I gave that a go but none of the options that the automated system provided were relevant, and there was no "everything else" option.

I have essentially the same issue as this poster here:

https://community.plus.net/t5/My-Order/Deliver-Router-to-Alternate-Address/m-p/1876469

And that seems to have been resolved here on the forums.

Re: Redirect delivery address for router

jab1 — Mon, 30 Sep 2024 16:51:21 GMT

@kn Try option 3 in the list - support via the forums is very 'hit and miss' these days.

Re: Redirect delivery address for router

kn — Mon, 30 Sep 2024 17:02:27 GMT

That solved it. Thanks very much for your help.