topic New customer - already Fibre ready in My Order

New customer - already Fibre ready

Goose1 — Thu, 19 Sep 2024 12:27:27 GMT

Hi, have just signed up and been given an activation date a few weeks away as the system didn't detect my Openreach ONT connection. Don't think I need the engineer appointment, can I be activated quicker? I'm certain that it's connected and working as it's my current primary connection. Thanks

Re: New customer - already Fibre ready

jab1 — Thu, 19 Sep 2024 12:39:46 GMT

Who are you currently with, @Goose1 ?

Re: New customer - already Fibre ready

Goose1 — Thu, 19 Sep 2024 14:33:36 GMT

Hi John, I'm with Vodafone on their full fibre FTTP

Re: New customer - already Fibre ready

jab1 — Thu, 19 Sep 2024 14:50:23 GMT

@Goose1 In that case, I don't quite understand why the system didn't detect your ONT. It must be active for you to get your current service, in which case, the change is remote, usually within 2-3 days

Re: New customer - already Fibre ready

MisterW — Thu, 19 Sep 2024 14:50:33 GMT

@Goose1 whilst its possible that the extended transfer date is due to not detecting the ONT , its also possible its due to 'anti slamming' rules in that there is a minimum of 10 days for a working takeover.

I'd give customer services a call to find out why ?

Re: New customer - already Fibre ready

jgb — Thu, 19 Sep 2024 14:52:44 GMT

Vodaphone use both Openreach and City Fibre (and possibly other Altnets) to provide FTTP.

Is it an Openreach ONT you have or another nertwork's? Plusnet, being a BT company, only use Openreach and if the ONT you have is not an Openreach one then another will need to be fitted.

Re: New customer - already Fibre ready

jab1 — Thu, 19 Sep 2024 14:52:53 GMT

@MisterW But if the OP used the GPL route, does the 10-day anti-slamming procedure apply?

Re: New customer - already Fibre ready

jab1 — Thu, 19 Sep 2024 14:53:51 GMT

@jgb VP's site says they use OR?

Re: New customer - already Fibre ready

jgb — Thu, 19 Sep 2024 14:56:51 GMT

@jab1 If I look on the CityFibre site and put in a postcode where I know City Fibre operate, Vodaphone are one of the ISPs listed. A quick look at the ONT the OP has will confirm if it Openreach or not.

Re: New customer - already Fibre ready

jab1 — Thu, 19 Sep 2024 14:59:19 GMT

@jgb The OP says ' as the system didn't detect my Openreach ONT connection. '

Re: New customer - already Fibre ready

bmc — Thu, 19 Sep 2024 14:59:53 GMT

@Goose1

Does the ONT look like this?

https://support.aa.net.uk/Openreach_FTTP_ONT

Brian

Re: New customer - already Fibre ready

Goose1 — Thu, 19 Sep 2024 14:59:55 GMT

Will do - just thought it might be easier to ask here as I had seen other posts about it from Google.

Yeah its an Openreach ONT

Re: New customer - already Fibre ready

Goose1 — Thu, 19 Sep 2024 15:00:37 GMT

Spot on, the top image

Re: New customer - already Fibre ready

MisterW — Thu, 19 Sep 2024 16:26:27 GMT

But if the OP used the GPL route, does the 10-day anti-slamming procedure apply?

Yes, that's when it does apply. When the order is placed there has to be time for notification to the losing supplier and any response (to them) by the customer to be able to stop the transfer.

Re: New customer - already Fibre ready

jab1 — Thu, 19 Sep 2024 16:29:22 GMT

Fair enough, @MisterW , but the OP says they have been given a date 'several weeks away' - don't know how many, but under those rules a fortnight should be the maximum?

Re: New customer - already Fibre ready

MisterW — Thu, 19 Sep 2024 16:41:05 GMT

Agreed.