topic Re: Future home move in My Order

Future home move

Jh1988 — Sat, 24 Aug 2024 01:40:36 GMT

Hi, we have sold our house and cancelled our broadband contract with our previous provider so no line to transfer. We do not complete on our new house for another month but trying to understand how soon I can set up a new plusnet broadband line at our new address, without disrupting the current homeowners line. If possible, we are trying to minimise the time without internet once we move in to our new home.

Can broadband be set up prior to our move with a future activation date? Also appreciating that we would not want a router, post etc. sent to the new address until our completion date.

Re: Future home move

Baldrick1 — Sat, 24 Aug 2024 08:48:32 GMT

Moderator's note:
Thread moved from Broadband to My Order

Re: Future home move

MisterW — Sat, 24 Aug 2024 08:58:18 GMT

We do not complete on our new house for another month but trying to understand how soon I can set up a new plusnet broadband line at our new address, without disrupting the current homeowners line. If possible, we are trying to minimise the time without internet once we move in to our new home.

It usually takes around two weeks to arrange a takeover of an existing line. If the existing service is FTTP (Full fibre) then that can be reduced to 2-3 days.

However, the main thing is to try and arrange things with the existing occupiers to ensure that they don't cease the line. If that happens then no other ISP can place an order until the cease completes.

Re: Future home move

bmc — Sat, 24 Aug 2024 09:29:16 GMT

@Jh1988

What type of connection is in the new home - FTTC or FTTP?

FTTC would require an engineer visit (to the cabinet) while FTTP could be done remotely and therefore quicker.

As stated by @MisterW you must talk to the existing owners to see what their plans / timings are with regard to internet. If they "cease" the line then there is a mandatory 10 day "cooling off" period where no ISP can place a new order.

Brian

Re: Future home move

SammyM — Sun, 25 Aug 2024 09:54:16 GMT

You would need to speak with our customer options team, as they are the best team to help with this. Their direct number is 0330 1239 123 and their opening hours are below.

Opening Times:

08:00 - 20:00 Monday to Friday

09:00 - 19:00 Saturday

09:00 - 18:00 Sundays

Please let us know if you need any further help.