https://community.plus.net/t5/My-Order/new-customer-engineer-visit-is-it-needed-if-i-was-was-hey/m-p/1980991#M31884 <P>Hello do i need an engineers visit if i'm swiitching from another full fibre supplier ie hey broadband where i was getting 900 down and up ?..regards...anis from horsham</P> Mon, 05 Aug 2024 07:30:36 GMT anis67 2024-08-05T07:30:36Z https://community.plus.net/t5/My-Order/new-customer-engineer-visit-is-it-needed-if-i-was-was-hey/m-p/1980991#M31884 <P>Hello do i need an engineers visit if i'm swiitching from another full fibre supplier ie hey broadband where i was getting 900 down and up ?..regards...anis from horsham</P> Mon, 05 Aug 2024 07:30:36 GMT https://community.plus.net/t5/My-Order/new-customer-engineer-visit-is-it-needed-if-i-was-was-hey/m-p/1980991#M31884 anis67 2024-08-05T07:30:36Z https://community.plus.net/t5/My-Order/new-customer-engineer-visit-is-it-needed-if-i-was-was-hey/m-p/1980994#M31886 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/141290">@anis67</a> Yes. Hey broadband is an altnet supplier i.e they do not use the Openreach fibre network.</P> <P>Plusnet use the Openreach fibre network and so if its available, a new Fibre cable and ONT will need to be installed.</P> <P>Also bear in mind that Openreach fibre 900 is 900Mb down and 110Mb up.</P> Mon, 05 Aug 2024 07:40:40 GMT https://community.plus.net/t5/My-Order/new-customer-engineer-visit-is-it-needed-if-i-was-was-hey/m-p/1980994#M31886 MisterW 2024-08-05T07:40:40Z https://community.plus.net/t5/My-Order/new-customer-engineer-visit-is-it-needed-if-i-was-was-hey/m-p/1980995#M31887 <P>thank you for that quick and informative reply all the best .....<span class="lia-unicode-emoji" title=":oncoming_fist:">👊</span></P> Mon, 05 Aug 2024 07:43:07 GMT https://community.plus.net/t5/My-Order/new-customer-engineer-visit-is-it-needed-if-i-was-was-hey/m-p/1980995#M31887 anis67 2024-08-05T07:43:07Z