topic Re: On holiday when service is enabled in My Order

On holiday when service is enabled

Tomsk1973 — Sun, 21 Jul 2024 15:09:17 GMT

Hi, I've just switched from BT to Plusnet but the switch over will happen when I'm away from home. My question is : Do I wait until I'm back to plug in the Plusnet Hub or do I plug it in and connect it before I go? Does it even matter? Thanks for any advice in advance.

Re: On holiday when service is enabled

dvorak — Sun, 21 Jul 2024 15:13:12 GMT

Moderators Note

This topic has been moved from Full Fibre to My Order

Re: On holiday when service is enabled

bmc — Sun, 21 Jul 2024 15:37:26 GMT

@Tomsk1973

Personally I would disconnect the BT router before leaving and then add the Hub2 when you get back.

What you must do is leave the ONT powered up.

Brian

Re: On holiday when service is enabled

jab1 — Sun, 21 Jul 2024 16:38:28 GMT

@bmc 's 'ONT' comment applies if you are having Full Fibre - if it is FTTC, just either leave it as it is, and do the switch when you return, or, as he says, unplug the BT hub, and set the PN one up on your return.

Re: On holiday when service is enabled

bmc — Sun, 21 Jul 2024 16:41:57 GMT

@jab1

Thanks - I was sure I'd seen "fibre" in the post.

@Tomsk1973

I assume you know you'll lose your phone line.

Brian

Re: On holiday when service is enabled

SammyM — Sun, 21 Jul 2024 17:41:19 GMT

Hiya @Tomsk1973

Leave the ONT power on and just plug our router in before you leave When you come back you should be good to go.

Re: On holiday when service is enabled

jab1 — Sun, 21 Jul 2024 17:42:50 GMT

@SammyM - So the OP is on a Full Fibre connection?

Re: On holiday when service is enabled

SammyM — Sun, 21 Jul 2024 17:48:15 GMT

I can't confirm what service they are on over here. I can however tell them to the above so if they do have FTTP they will know they have an ONT

Re: On holiday when service is enabled

jab1 — Sun, 21 Jul 2024 17:52:13 GMT

Fair enough - but I thought @bmc had already said that - when he too didn't know whether it was an FTTC or FTTP provision.

Re: On holiday when service is enabled

Tomsk1973 — Sun, 21 Jul 2024 18:51:42 GMT

Hi all, yes I have an ont box. Thanks for all the advice. I'll just unplug the bt box before I go away then.
Thanks all

Re: On holiday when service is enabled

Tomsk1973 — Sun, 21 Jul 2024 18:53:33 GMT

Ooh also there's no phone line so I don't need to worry about that. Great community response thanks!