https://community.plus.net/t5/My-Order/How-to-start-a-complaint/m-p/1977497#M31760 <P>Hiya <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/139615">@stevec2</a></SPAN>&nbsp;</P> <P>&nbsp;</P> <P>I'm sorry for the experience you have had, I can understand the frustration this has caused.&nbsp;</P> <P>&nbsp;</P> <P>Your complaint is with our higher escalations team and you will be assigned a case handler in the next few days.&nbsp;</P> <P>&nbsp;</P> <P>They will call you to discuss the complaint and update the ticket <A href="https://www.plus.net/wizard/?p=view_question&amp;id=242720430" target="_blank">here</A>. &nbsp;</P> Fri, 12 Jul 2024 18:35:30 GMT SammyM 2024-07-12T18:35:30Z https://community.plus.net/t5/My-Order/How-to-start-a-complaint/m-p/1977367#M31753 <P>I've been without Fibre broadband for 10 days since a failed upgrade.&nbsp; Apparently the issue is a "stuck cease ticket in the OpenReach systems" There have now been 3 instances of my issue being raised to OpenReach, waiting "48 business hours* and then no resolution.</P><P>&nbsp;</P><P>How do I escalate this so I can get the broadband back working?</P><P>&nbsp;</P><P>I called the number mentioned on the <A href="https://www.plus.net/help/legal/complaints-code-of-practice/" target="_self">website</A> (<SPAN>0330 1239 123) but just redirects to the same helpdesk that I have been speaking to already.</SPAN></P> Fri, 12 Jul 2024 09:27:06 GMT https://community.plus.net/t5/My-Order/How-to-start-a-complaint/m-p/1977367#M31753 stevec2 2024-07-12T09:27:06Z https://community.plus.net/t5/My-Order/How-to-start-a-complaint/m-p/1977375#M31754 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/139615">@stevec2</a> there's a link on the bottom of every forum page to the 'Complaints code of practice'. That acricle includes the link to raise a complaint online. </P> Fri, 12 Jul 2024 09:52:27 GMT https://community.plus.net/t5/My-Order/How-to-start-a-complaint/m-p/1977375#M31754 MisterW 2024-07-12T09:52:27Z https://community.plus.net/t5/My-Order/How-to-start-a-complaint/m-p/1977399#M31755 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/139615">@stevec2</a></SPAN> I'm really sorry this is taking so long to put right. I've checked your account and can see you've raised a complaint, please bear with us and a member of our complaints team will be back in touch soon.</P> Fri, 12 Jul 2024 11:16:10 GMT https://community.plus.net/t5/My-Order/How-to-start-a-complaint/m-p/1977399#M31755 adamwalker 2024-07-12T11:16:10Z https://community.plus.net/t5/My-Order/How-to-start-a-complaint/m-p/1977403#M31756 <DIV style="background: #EDF3F5; padding: 10px; margin-top: 20px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70; font-size: 10pt;"><BR /> <P style="font-size: 10pt;"><STRONG>Moderators Note</STRONG></P> <BR /> <P style="font-size: 10pt;">This topic has been moved from Full Fibre to My Order</P> </DIV> Fri, 12 Jul 2024 11:23:37 GMT https://community.plus.net/t5/My-Order/How-to-start-a-complaint/m-p/1977403#M31756 dvorak 2024-07-12T11:23:37Z https://community.plus.net/t5/My-Order/How-to-start-a-complaint/m-p/1977412#M31757 <UL> <LI>I raised a compliant, and someone called me back - excellent!</LI> <LI>Unfortunately they didn't leave a contact number, and when I call back on the number they called on (0800 917 6733) I am back at the standard customer service</LI> <LI>I then accidentally closed the support ticket - clicked the wrong link, no "are you sure?" prompt, no way to re-open</LI> <LI>Have raised a second complaint . . .&nbsp;</LI> </UL> Fri, 12 Jul 2024 12:11:13 GMT https://community.plus.net/t5/My-Order/How-to-start-a-complaint/m-p/1977412#M31757 stevec2 2024-07-12T12:11:13Z https://community.plus.net/t5/My-Order/How-to-start-a-complaint/m-p/1977497#M31760 <P>Hiya <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/139615">@stevec2</a></SPAN>&nbsp;</P> <P>&nbsp;</P> <P>I'm sorry for the experience you have had, I can understand the frustration this has caused.&nbsp;</P> <P>&nbsp;</P> <P>Your complaint is with our higher escalations team and you will be assigned a case handler in the next few days.&nbsp;</P> <P>&nbsp;</P> <P>They will call you to discuss the complaint and update the ticket <A href="https://www.plus.net/wizard/?p=view_question&amp;id=242720430" target="_blank">here</A>. &nbsp;</P> Fri, 12 Jul 2024 18:35:30 GMT https://community.plus.net/t5/My-Order/How-to-start-a-complaint/m-p/1977497#M31760 SammyM 2024-07-12T18:35:30Z