https://community.plus.net/t5/My-Order/Engineer-visit-status/m-p/1976052#M31732 Got the welcome to Plusnet email on the 23rd of June. Tue, 02 Jul 2024 10:23:09 GMT kryazhevf 2024-07-02T10:23:09Z https://community.plus.net/t5/My-Order/Engineer-visit-status/m-p/1976030#M31730 Hi!<BR /><BR />Is there a way to check when the engineer will visit the property to install the connection?<BR /><BR />When subscribing I’ve put three dates in 1st, 2nd and 3d of July (first half of the day) - but I do not know how to check the status and I’m starting to worry that no one will come as some of the topics on this forum mention.<BR /><BR />Any ideas how to check the visit date?<BR /><BR />Thx in advance<BR /> Tue, 02 Jul 2024 08:42:25 GMT https://community.plus.net/t5/My-Order/Engineer-visit-status/m-p/1976030#M31730 kryazhevf 2024-07-02T08:42:25Z https://community.plus.net/t5/My-Order/Engineer-visit-status/m-p/1976049#M31731 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/138915">@kryazhevf</a> When did you make the order? Plusnet will advise you of the date, by text/email or a 'ticket' on your account when they have made the arrangement with Openreach.</P> Tue, 02 Jul 2024 10:15:49 GMT https://community.plus.net/t5/My-Order/Engineer-visit-status/m-p/1976049#M31731 jab1 2024-07-02T10:15:49Z https://community.plus.net/t5/My-Order/Engineer-visit-status/m-p/1976052#M31732 Got the welcome to Plusnet email on the 23rd of June. Tue, 02 Jul 2024 10:23:09 GMT https://community.plus.net/t5/My-Order/Engineer-visit-status/m-p/1976052#M31732 kryazhevf 2024-07-02T10:23:09Z https://community.plus.net/t5/My-Order/Engineer-visit-status/m-p/1976053#M31733 And the account page says:<BR /><BR />Thank you for your order<BR /><BR />We're currently setting up your account. We'll email you as soon as it's ready. Tue, 02 Jul 2024 10:25:28 GMT https://community.plus.net/t5/My-Order/Engineer-visit-status/m-p/1976053#M31733 kryazhevf 2024-07-02T10:25:28Z https://community.plus.net/t5/My-Order/Engineer-visit-status/m-p/1976054#M31734 <P>And no further communication? That is unusual, I suggest you give them a call on 0330 123 9123.</P> Tue, 02 Jul 2024 10:25:52 GMT https://community.plus.net/t5/My-Order/Engineer-visit-status/m-p/1976054#M31734 jab1 2024-07-02T10:25:52Z https://community.plus.net/t5/My-Order/Engineer-visit-status/m-p/1976121#M31738 Did give them a call - basically we moved into a new flat and the Openreach states broadband/fiber can be setup but does not allow Plusnet to select the address in one of the forms.<BR /><BR />Not sure why I should have called to chase. I was expecting they will sort this out without my interference Tue, 02 Jul 2024 15:21:20 GMT https://community.plus.net/t5/My-Order/Engineer-visit-status/m-p/1976121#M31738 kryazhevf 2024-07-02T15:21:20Z https://community.plus.net/t5/My-Order/Engineer-visit-status/m-p/1976124#M31739 <P>OK, understood. Basically, the Openreach system is a mess - some sections of it are not aligned with others, and once they pull them all together, you get the 'computer says no' response, but that is all it says - no real explanation, and unless you as the customer queries the delay, or you are with a pro-active ISP, everything grinds to a halt.</P> <P>Hopefully now PN are aware of the issue, they will raise the required actions with OR.</P> Tue, 02 Jul 2024 15:29:15 GMT https://community.plus.net/t5/My-Order/Engineer-visit-status/m-p/1976124#M31739 jab1 2024-07-02T15:29:15Z