topic Re: when receive the hub? in My Order

when receive the hub?

yingdi — Thu, 13 Jun 2024 06:35:22 GMT

Hi, I ordered the broadband service on last Wednesday 5th of June, and my activation date is 19th, but today 13th I have not received the email for hub dispatch. Just wonder when it normally dispatch from the activation date?

Re: when receive the hub?

jab1 — Thu, 13 Jun 2024 06:47:16 GMT

IF the 19th is a confirmed date, your Hub will be despatched either the Friday or Monday prior by Royal Mail 24Tracked.

Re: when receive the hub?

yingdi — Thu, 13 Jun 2024 07:13:47 GMT

Thanks very much, Jab1! I just wonder why not can it be sent earlier to ensure it arrives on time?

Re: when receive the hub?

jab1 — Thu, 13 Jun 2024 07:53:55 GMT

@yingdi No need if it is tracked delivery, and that is the way it is done.

Re: when receive the hub?

bmc — Thu, 13 Jun 2024 09:56:58 GMT

@yingdi

I would imagine that if sent earlier and the customer cancels then PN are potentially down a Hub hence the later delivery.

Brian