topic Re: Switch to Plusnet from BT in My Order

Switch to Plusnet from BT

justindiamond — Tue, 11 Jun 2024 21:49:30 GMT

My BT service contract will end at 16/6 and I ordered the plusnet service from 25/6, is it the service will change directly from BT to Plusnet automatic?

Do I need to contact BT about the leaving issue?

And is it the service fee between 16-25/6 BT will calculated on a pro-rata basis?

Re: Switch to Plusnet from BT

Anonymous — Wed, 12 Jun 2024 04:36:18 GMT

@justindiamond

"Do I need to contact BT about the leaving issue?"

Whatever you do, do NOT contact BT.

The forums have many reports of where people have done similar - it introduces unnecessary delays.

Leave everything to Plusnet, they will contact BT to ensure a smooth transition and you will receive a final bill from BT at a later date.

"And is it the service fee between 16-25/6 BT will calculated on a pro-rata basis?"

Yes, but because broadband is paid for in advance, you will probably over pay BT initially, which will be refunded on your final bill from them.

Re: Switch to Plusnet from BT

Baldrick1 — Wed, 12 Jun 2024 07:08:34 GMT

Moderator's note:
Thread moved from Broadband to My Order