https://community.plus.net/t5/My-Order/Contact-BT-before-the-engineer-s-visit/m-p/1972584#M31584 <P>How do I contact BT regarding the engineer visit? My flat is in a housing association building and the engineer will need access to the internet cabinet. According to the housing association, internet providers know their procedure when visiting a housing association building and should contact them before the visit. It didn't happen with the last provider I tried to sign up to and I want to avoid it happening again this time.&nbsp;</P> Mon, 03 Jun 2024 21:30:24 GMT TMysterymachine 2024-06-03T21:30:24Z https://community.plus.net/t5/My-Order/Contact-BT-before-the-engineer-s-visit/m-p/1972584#M31584 <P>How do I contact BT regarding the engineer visit? My flat is in a housing association building and the engineer will need access to the internet cabinet. According to the housing association, internet providers know their procedure when visiting a housing association building and should contact them before the visit. It didn't happen with the last provider I tried to sign up to and I want to avoid it happening again this time.&nbsp;</P> Mon, 03 Jun 2024 21:30:24 GMT https://community.plus.net/t5/My-Order/Contact-BT-before-the-engineer-s-visit/m-p/1972584#M31584 TMysterymachine 2024-06-03T21:30:24Z https://community.plus.net/t5/My-Order/Contact-BT-before-the-engineer-s-visit/m-p/1972682#M31585 <P>My goodness, a customer wanting to contact Openreach (which is the successor to BT) about his connection? I'm afraid OR don't provide this facility, all requests must be routed through your ISP. I suggest you give Plusnet a ring and explain the problem as the help team rarely visits this forum.</P> Tue, 04 Jun 2024 16:36:06 GMT https://community.plus.net/t5/My-Order/Contact-BT-before-the-engineer-s-visit/m-p/1972682#M31585 Longliner 2024-06-04T16:36:06Z