topic Re: Router not dispatched in My Order

Router not dispatched

Peterjharris97 — Wed, 29 May 2024 11:41:24 GMT

Our internet was activated on the 21st May but we still haven’t received a router!

Can this be looked into please?
Best wishes

Re: Router not dispatched

willcutforth — Wed, 29 May 2024 12:57:11 GMT

@Peterjharris97 there is an issue with the routers being sent out but the team are looking into it. I am sorry about that. Once we know anything we will let you know.

Re: Router not dispatched

MisterW — Wed, 29 May 2024 14:05:34 GMT

@Peterjharris97 do you have any previous router ?

As long as its not locked to a specific ISP then it may be possible to use that (with some configuration)

Let us know make and model, and what Plusnet product you have and we'll try to help

Re: Router not dispatched

Peterjharris97 — Wed, 29 May 2024 16:25:46 GMT

Hi there,

Unfortunately we don’t have any other router so we will require the one supplied by plusnet

Re: Router not dispatched

MisterW — Wed, 29 May 2024 17:43:15 GMT

In that case you can either wait for the Plusnet one or buy a cheap and cheerful alternative to tide you over until the PN one arrives. You may find if you ask nicely that PN will reimburse you for the cost, either that or give you compemsation for a delayed activation.

If you tell us what Plusnet product you have ordered, people on here will be able to suggest a suitable router.