https://community.plus.net/t5/My-Order/Activation-today/m-p/1971244#M31554 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/136468">@Elle2521</a></SPAN>, I've had a chat with Openreach today and they confirmed that an engineer yesterday had found a fault on the network that they were unable to resolve.</P> <P>&nbsp;</P> <P>Your order has now been passed across to a multi skilled engineer who can investigate these issues further and resolve the fault on the line. The turnaround for these engineers are 2 working days but we will ensure your order is completed as soon as possible.</P> <P>&nbsp;</P> <P>An update from Openreach will be available on the 29th but we'll be keeping an eye on your order, once your service is live we'll let you know.</P> Thu, 23 May 2024 09:49:49 GMT csmith94 2024-05-23T09:49:49Z https://community.plus.net/t5/My-Order/Activation-today/m-p/1971155#M31533 I signed up with Plusnet nearly 3 weeks ago and my activation date was today.<BR />I received the router and plugged it in as instructed this morning. Orange light has been on since 8 am.<BR />I kept checking on the Plusnet website. Everything seems to be in order.<BR />However, I have just received a text message saying there’s going to be a delay ,no explanation as to why there is a delay just asked me to phone a number.<BR />The number they gave me Put me in a queue I haven’t got time to hang onto the phone in a queue so I emailed them and texted messaged them asking why there was a delay.. still no answer. So, i’m in total limbo. I can’t get anybody to talk to me. Is this normal practice ? Wed, 22 May 2024 15:21:27 GMT https://community.plus.net/t5/My-Order/Activation-today/m-p/1971155#M31533 Elle2521 2024-05-22T15:21:27Z https://community.plus.net/t5/My-Order/Activation-today/m-p/1971244#M31554 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/136468">@Elle2521</a></SPAN>, I've had a chat with Openreach today and they confirmed that an engineer yesterday had found a fault on the network that they were unable to resolve.</P> <P>&nbsp;</P> <P>Your order has now been passed across to a multi skilled engineer who can investigate these issues further and resolve the fault on the line. The turnaround for these engineers are 2 working days but we will ensure your order is completed as soon as possible.</P> <P>&nbsp;</P> <P>An update from Openreach will be available on the 29th but we'll be keeping an eye on your order, once your service is live we'll let you know.</P> Thu, 23 May 2024 09:49:49 GMT https://community.plus.net/t5/My-Order/Activation-today/m-p/1971244#M31554 csmith94 2024-05-23T09:49:49Z