topic Re: Upgrade to Full fibre appointment in My Order

Upgrade to Full fibre appointment

djg145 — Sat, 11 May 2024 07:27:06 GMT

I am about to upgrade to Full fibre, a BT Engineer came to the house, to check the outside for any problems.
Since then, I received an email from Plusnet about the BT Engineer to install the equipment inside the house, note the outside work hasn't been done yet. The main problem is the date given for the inside work, it's a week before the expected date, Plusnet gave us originally. We will be away for this appointment, I have sent messages to Plusnet about this, no replies as yet. How do I rearrange this appointment, I don't need a 'fine' of £65, because we won't be at the house. Plus, shouldn't the exterior work be completed before the internal work. Is the appointment with Plusnet or BT?
Confused, any assistance would be great, thank you

Re: Upgrade to Full fibre appointment

bmc — Sat, 11 May 2024 07:35:17 GMT

@djg145

Both inside and outside work can be completed on the same day. I assume you're happy with the location of the inside box (ONT).

Phone PN Support to get the install date changed.

Brian

Re: Upgrade to Full fibre appointment

MisterW — Sat, 11 May 2024 07:39:33 GMT

Is the appointment with Plusnet or BT?

@djg145 Plusnet organise the appointment but all installation work is done by Openreach.

I have sent messages to Plusnet about this, no replies as yet.

Messages as in emails or SMS text ?

I suggest you call customer services ( 0330 1239 123 ) to rearrange the appointment. Don't reply directly to any texts from Openreach offering to change it.

Re: Upgrade to Full fibre appointment

adamwalker — Sat, 11 May 2024 14:20:10 GMT

@djg145 I can help with this, I've sent over a PM so please drop me a reply when you can.

Adam

Re: Upgrade to Full fibre appointment

dvorak — Sat, 11 May 2024 15:20:46 GMT

Moderators Note

This topic has been moved from Full Fibre to My Order