https://community.plus.net/t5/My-Order/Changing-my-activation-date/m-p/1968456#M31421 What is this for - new FTTP installation? Is it a new build?<BR /><BR />Is this an initial date or a revised date?<BR /><BR />Generalisation in respect of new connections is not helpful as there are a multitude of variables from simple local engineering availability through to the need for way-leaves or civil engineering works for individual installations.<BR /><BR />If this is a take over of an existing working service … then this does seem like a longer than usual timeline. What does the ticket history on your account report? See the link below. Thu, 02 May 2024 09:23:06 GMT Townman 2024-05-02T09:23:06Z https://community.plus.net/t5/My-Order/Changing-my-activation-date/m-p/1968445#M31420 Hi,<BR />My activation date is on the 31st May and I'd like to bring it forward. Is a month a typical wait for an engineer to be available in my area, as the customer service team ha slept me know nothing is available until then. I appreciate that if that's what they are saying, it must be true, but keen to see if others had a similar experience.<BR />Thanks Thu, 02 May 2024 08:38:49 GMT https://community.plus.net/t5/My-Order/Changing-my-activation-date/m-p/1968445#M31420 Amarpsharma 2024-05-02T08:38:49Z https://community.plus.net/t5/My-Order/Changing-my-activation-date/m-p/1968456#M31421 What is this for - new FTTP installation? Is it a new build?<BR /><BR />Is this an initial date or a revised date?<BR /><BR />Generalisation in respect of new connections is not helpful as there are a multitude of variables from simple local engineering availability through to the need for way-leaves or civil engineering works for individual installations.<BR /><BR />If this is a take over of an existing working service … then this does seem like a longer than usual timeline. What does the ticket history on your account report? See the link below. Thu, 02 May 2024 09:23:06 GMT https://community.plus.net/t5/My-Order/Changing-my-activation-date/m-p/1968456#M31421 Townman 2024-05-02T09:23:06Z https://community.plus.net/t5/My-Order/Changing-my-activation-date/m-p/1968497#M31422 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/135264">@Amarpsharma</a></SPAN> we haven't confirmed a date yet as the order is still in progress. Bear with us though and I'll check it again tomorrow. - Adam - Plusnet Sheffield</P> Thu, 02 May 2024 15:12:14 GMT https://community.plus.net/t5/My-Order/Changing-my-activation-date/m-p/1968497#M31422 adamwalker 2024-05-02T15:12:14Z