https://community.plus.net/t5/My-Order/Router-Dispatch/m-p/1966445#M31267 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/134468">@Crispy1</a>&nbsp;</P> <P>A warm welcome to the forums.</P> <P>Have you received a tracking number?&nbsp; Routers are despatched via RM24 and you should receive a tracking number.&nbsp; It has been known for RM to leave the package somewhere, but not to put a note to that effect through the letter box.</P> <P>It is also possible that BT Openreach have slipped the installation date ... and due to they way that happens, it might not have been communicated to you.&nbsp; If you click the PN TICKETS link below (after logging into the portal in another window) you will be able to see the current status on your account.&nbsp; If there is no ticket indicating that the router has been despatched, telephone customer support immediately.</P> Wed, 17 Apr 2024 10:33:57 GMT Townman 2024-04-17T10:33:57Z https://community.plus.net/t5/My-Order/Router-Dispatch/m-p/1966375#M31263 <P>Hi, my activation date is Friday 19th but the router hasn't been dispatched yet. It feels very last minute, is this normal?&nbsp;</P> Tue, 16 Apr 2024 18:39:31 GMT https://community.plus.net/t5/My-Order/Router-Dispatch/m-p/1966375#M31263 Crispy1 2024-04-16T18:39:31Z https://community.plus.net/t5/My-Order/Router-Dispatch/m-p/1966377#M31264 <P>The Hubs are despatched via Royal Mail 24, to arrive 1-2 days before activation day.</P> Tue, 16 Apr 2024 18:45:12 GMT https://community.plus.net/t5/My-Order/Router-Dispatch/m-p/1966377#M31264 jab1 2024-04-16T18:45:12Z https://community.plus.net/t5/My-Order/Router-Dispatch/m-p/1966445#M31267 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/134468">@Crispy1</a>&nbsp;</P> <P>A warm welcome to the forums.</P> <P>Have you received a tracking number?&nbsp; Routers are despatched via RM24 and you should receive a tracking number.&nbsp; It has been known for RM to leave the package somewhere, but not to put a note to that effect through the letter box.</P> <P>It is also possible that BT Openreach have slipped the installation date ... and due to they way that happens, it might not have been communicated to you.&nbsp; If you click the PN TICKETS link below (after logging into the portal in another window) you will be able to see the current status on your account.&nbsp; If there is no ticket indicating that the router has been despatched, telephone customer support immediately.</P> Wed, 17 Apr 2024 10:33:57 GMT https://community.plus.net/t5/My-Order/Router-Dispatch/m-p/1966445#M31267 Townman 2024-04-17T10:33:57Z