topic Re: Upgrade from 150 to 500 issue in My Order

Upgrade from 150 to 500 issue

Mpattison78 — Wed, 03 Apr 2024 09:26:42 GMT

Selected to upgrade my service from 150 to 500 over the weekend. Stated it would complete on the 2nd, but due to bank holiday wasn't to bothered when it didn't. But at 1am this morning my broadband goes off, guessing for the change to happen. But can anyone let me know how long I can expect it to be off?
Thanks in advance

Re: Upgrade from 150 to 500 issue

Baldrick1 — Wed, 03 Apr 2024 09:32:04 GMT

Moderator's note:
Thread moved from Full Fibre to My Order

Re: Upgrade from 150 to 500 issue

RealAleMadrid — Wed, 03 Apr 2024 09:33:21 GMT

@Mpattison78 Doesn't look good, as this is a speed profile change on an existing FTTP service there is no reason for the connection to go off. You need to contact Plusnet to find out what has happened

Re: Upgrade from 150 to 500 issue

Mpattison78 — Wed, 03 Apr 2024 10:33:29 GMT

Thanks, contacted them and they have confirmed a fault