topic Re: Haven’t received gift card in My Order

Haven’t received gift card

Mmb123 — Wed, 13 Mar 2024 19:17:30 GMT

My router went live on the 1/03/2024 and I should have received and email about an £80 gift card I’m entitled to which should have been sent within 10 days. It is now the 13/03/2024 and I haven’t received any email. I have been checking both my main and spam inbox regularly.

Please can this be sorted out

Re: Haven’t received gift card

James30 — Fri, 15 Mar 2024 14:26:38 GMT

@Mmb123 - Cheers for joining us and I'm sorry you didn't get the email. Can you reply to the PM with your username please and I'll look at what's what. Cheers

Re: Haven’t received gift card

Mmb123 — Thu, 21 Mar 2024 11:04:35 GMT

Hi I’m still awaiting an update

Re: Haven’t received gift card

adamwalker — Thu, 21 Mar 2024 14:13:12 GMT

Hi @Mmb123 We just need a message from you with your username.

Please reply back to the message James sent over on the 15th and that will reach me too.

Adam

Re: Haven’t received gift card

Mmb123 — Thu, 21 Mar 2024 14:33:38 GMT

I did message back with my username, i sent it over again earlier just incase, but I did reply with it on the 15th

Re: Haven’t received gift card

adamwalker — Mon, 25 Mar 2024 13:56:57 GMT

Hi @Mmb123

I've checked and still can't see any messages from you.

Please send one to me directly and I'll be able to help.

Re: Haven’t received gift card

Mmb123 — Mon, 25 Mar 2024 15:52:27 GMT

I have emailed over, but I’ll add my username here too just incase. <Redacted>

Moderator's note:
Personal information removed from a public forum (to an area that staff can see).

Re: Haven’t received gift card

adamwalker — Mon, 25 Mar 2024 15:17:36 GMT

Ah, emails from us are notifications only so that won't have reached anyone.

I've saved the username, can you edit your post to remove it please? It's not safe to give that in public.

Adam