https://community.plus.net/t5/My-Order/No-WiFi-after-moving-house/m-p/1962205#M31075 Hello, I moved house a week ago today. I’m now a week without WiFi, I’ve rang plusnet everyday and they assure me that it is being looked into. They have a 30 day window to fix faults as it’s an external fault but I can’t go 30 days without WiFi! Does anyone have any tips on how I can push this further? I just want to cancel my contract that is all I want to do Thu, 14 Mar 2024 13:50:35 GMT roseanna123 2024-03-14T13:50:35Z https://community.plus.net/t5/My-Order/No-WiFi-after-moving-house/m-p/1962205#M31075 Hello, I moved house a week ago today. I’m now a week without WiFi, I’ve rang plusnet everyday and they assure me that it is being looked into. They have a 30 day window to fix faults as it’s an external fault but I can’t go 30 days without WiFi! Does anyone have any tips on how I can push this further? I just want to cancel my contract that is all I want to do Thu, 14 Mar 2024 13:50:35 GMT https://community.plus.net/t5/My-Order/No-WiFi-after-moving-house/m-p/1962205#M31075 roseanna123 2024-03-14T13:50:35Z https://community.plus.net/t5/My-Order/No-WiFi-after-moving-house/m-p/1962211#M31076 <DIV style="background: #EDF3F5; padding: 10px; margin-top: 10px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70; font-size: 12px;"><STRONG>Moderator's note:</STRONG><BR />Thread moved from Broadband to My Order</DIV> Thu, 14 Mar 2024 14:25:18 GMT https://community.plus.net/t5/My-Order/No-WiFi-after-moving-house/m-p/1962211#M31076 Baldrick1 2024-03-14T14:25:18Z https://community.plus.net/t5/My-Order/No-WiFi-after-moving-house/m-p/1962227#M31077 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/132827">@roseanna123</a> If it is an external (i.e. OpenReach) issue cancelling with PN will not sort it - any other ISP using the OR network will have the same issue - and, if you cancel with PN, you will have early termination charges and possibly even longer to wait for a connection.</P> Thu, 14 Mar 2024 15:29:12 GMT https://community.plus.net/t5/My-Order/No-WiFi-after-moving-house/m-p/1962227#M31077 jab1 2024-03-14T15:29:12Z https://community.plus.net/t5/My-Order/No-WiFi-after-moving-house/m-p/1962230#M31078 I understand this, however my neighbour and previous owner of the property are with pine media and have both let me know they’ve had no issues whatsoever with their broadband Thu, 14 Mar 2024 15:33:19 GMT https://community.plus.net/t5/My-Order/No-WiFi-after-moving-house/m-p/1962230#M31078 roseanna123 2024-03-14T15:33:19Z https://community.plus.net/t5/My-Order/No-WiFi-after-moving-house/m-p/1962237#M31079 <P>pine media are what's known as an Altnet i.e they use their own Full fibre network.</P> Thu, 14 Mar 2024 15:44:14 GMT https://community.plus.net/t5/My-Order/No-WiFi-after-moving-house/m-p/1962237#M31079 MisterW 2024-03-14T15:44:14Z https://community.plus.net/t5/My-Order/No-WiFi-after-moving-house/m-p/1962244#M31080 You mean to say "without broadband"- WiFi is something else entirely! Thu, 14 Mar 2024 16:09:08 GMT https://community.plus.net/t5/My-Order/No-WiFi-after-moving-house/m-p/1962244#M31080 Gel 2024-03-14T16:09:08Z