topic Re: New FTTP Installation stalled in My Order

New FTTP Installation stalled

Syme89 — Mon, 26 Feb 2024 13:17:34 GMT

I live on a new build estate with underground openreach infrastructure.

Now the Fibre is on my house but the pipe under my house is collapsed I went for permit openreach to dig fix and replace option and was told it would be within the next two weeks.

As i've heard nothing and Plusnet are still charging me the out of contract rate I hsve no Idea what is going on?

Re: New FTTP Installation stalled

jab1 — Mon, 26 Feb 2024 13:23:12 GMT

@Syme89 My suggestion is to contact Plusnet - you can't deal with Openreach direct, but PN should be able to get some information for you.

Re: New FTTP Installation stalled

ClaudiaG23 — Mon, 26 Feb 2024 16:46:54 GMT

Hi @Syme89 I've added a ticket to your account with the information about your bills and order. You can view this here https://www.plus.net/wizard/?p=view_question&id=240362292