topic Re: Confused by paperwork - Fibre vs Fibre 74? in My Order

Confused by paperwork - Fibre vs Fibre 74?

HPsauce — Tue, 20 Feb 2024 18:42:25 GMT

I "think" I've signed up for a new (actually additional) line which is SOGEA/FTTC.

The initial "electronic" documents say the package is called just "Fibre" which seems to match what I'm expecting. Estimated speeds 36-49Mb, guaranteed 31.9Mb.

But today I received a PAPER (yes really!) letter in the post via ROYAL MAIL (one of their very irregular once-or-twice a week deliveries, so it was dated about a week ago!) which was headed "Welcome to Plusnet" and says my product is Fibre 74.

I though Fibre 74 was FTTP only? There is no FTTP in my area whatsoever, though adjacent exchanges are awash..... 🙄

Is this just PNs ordering systems getting a bit confused (or staff typos)? or do they know something I don't?

Re: Confused by paperwork - Fibre vs Fibre 74?

jab1 — Tue, 20 Feb 2024 18:50:38 GMT

@HPsauce I may be wrong, but I believe SoGEA FTTC is up to a max of 80Mb/s - confusingly called 'Fibre 74' by PN - if your line can provide it. Obviously, yours can't, hence why they quote you the estimated speeds they do, based on the distance from the FTTC cab, and therefore your 'last mile' - delivered over the copper.

Re: Confused by paperwork - Fibre vs Fibre 74?

HPsauce — Tue, 20 Feb 2024 19:00:33 GMT

Well, yes @jab1 that's what I assumed, but Fibre 74 does seem to be the product name for FTTP only. FTTC is called "Fibre".

You can get FTTP round here, but realistically only at commercial premises as it's a (very expensive) special request installation. Lots of work by OR running fibre up the dirty wet copper ducts!

Or maybe it's just a bit of "rebranding" where the left and right hands aren't quite in step! 🤣

Re: Confused by paperwork - Fibre vs Fibre 74?

jab1 — Tue, 20 Feb 2024 19:00:12 GMT

I'll have to take your word for that, for the moment. I am not with PN, so don't look at their offerings.

Re: Confused by paperwork - Fibre vs Fibre 74?

Mustrum — Tue, 20 Feb 2024 19:14:34 GMT

The FTTP product is called Full Fibre 74 to help avoid confusion no doubt!

Full Fibre 74

74Mb

average download speed£24.99a month

increases 31 March

24 month contract

That said when I check my address where I can't get FTTP, it says I can get Fibre.

HTH

Re: Confused by paperwork - Fibre vs Fibre 74?

jab1 — Tue, 20 Feb 2024 19:19:21 GMT

Fair enough, @Mustrum . Looks like, from what @HPsauce originally posted, that PN don't know what they are talking about - again.

Re: Confused by paperwork - Fibre vs Fibre 74?

Anonymous — Tue, 20 Feb 2024 20:04:29 GMT

Some screenshots to confirm what everyone is saying -

Re: Confused by paperwork - Fibre vs Fibre 74?

HPsauce — Tue, 20 Feb 2024 20:19:55 GMT

And a snapshot of my letter today:

Re: Confused by paperwork - Fibre vs Fibre 74?

jab1 — Tue, 20 Feb 2024 20:22:48 GMT

That is the wrong communication, @HPsauce - you are going onto SoGEA Fibre - NOT Full Fibre, which that letter, very mistakenly, says you are.

Re: Confused by paperwork - Fibre vs Fibre 74?

Anonymous — Tue, 20 Feb 2024 20:27:14 GMT

@HPsauce - lets hope that Plusnet are providing you with a surprise free upgrade tomorrow

Re: Confused by paperwork - Fibre vs Fibre 74?

HPsauce — Tue, 20 Feb 2024 20:35:36 GMT

@jab1 @Anonymous I somehow doubt I'll get FTTP, though that would be nice. I'm realistically expecting SOGEA/FTTC. 🤐

Maybe it is just PN rebranding the "Fibre" products as, I believe, there was a 40Mb limited product until recently, maybe still is for existing customers?

Re: Confused by paperwork - Fibre vs Fibre 74?

jab1 — Tue, 20 Feb 2024 20:37:12 GMT

That is what you will get - as you say, Full Fibre isn't available to you.

Re: Confused by paperwork - Fibre vs Fibre 74?

bmc — Tue, 20 Feb 2024 20:57:09 GMT

@HPsauce

As far as I'm aware PN only have one FTTC product on SOGEA which is called Fibre. It's provisioned at the best available speed "up to 80"

As mentioned their FTTP product is called Full Fibre and the basic speed is FF74

Marketing people do not seem to understand the concept of confusion.

Brian

Re: Confused by paperwork - Fibre vs Fibre 74?

HPsauce — Tue, 20 Feb 2024 21:26:21 GMT

@bmc Yes, that's exactly my understanding, hence the confusion.

So, what do we think Fibre 74 actually is? 🤔

Re: Confused by paperwork - Fibre vs Fibre 74?

jab1 — Tue, 20 Feb 2024 21:28:02 GMT

@HPsauce It is the 'entry level' - basic/minimum Full Fibre service offered by the PN brand.

Re: Confused by paperwork - Fibre vs Fibre 74?

Anonymous — Tue, 20 Feb 2024 21:30:01 GMT

@HPsauce wrote:

So, what do we think Fibre 74 actually is? 🤔

A breakfast cereal fortified with 74 vitamins and minerals ?

Re: Confused by paperwork - Fibre vs Fibre 74?

Mustrum — Tue, 20 Feb 2024 21:48:24 GMT

@jab1 wrote:

@HPsauce It is the 'entry level' - basic/minimum Full Fibre service offered by the PN brand.

No that would be FF Fibre 74 - without the FF it is SOGEA.

Re: Confused by paperwork - Fibre vs Fibre 74?

HPsauce — Tue, 20 Feb 2024 21:54:11 GMT

Rummage all you like, but currently "Fibre 74" isn't something that PlusNet seem to offer/define. 🙃 Which is why I'm confused.....

Re: Confused by paperwork - Fibre vs Fibre 74?

jab1 — Tue, 20 Feb 2024 21:55:04 GMT

Not disputing what say, @Mustrum - but as I understand it, Fibre (the FTTC product does not give a value, as it is provisioned as 'up to' 80Mb/s - in other words, whatever your connection can handle up to the 80Mb/s the FTTC circuits are capped at by OR.

Re: Confused by paperwork - Fibre vs Fibre 74?

Gandalf — Wed, 21 Feb 2024 07:52:09 GMT

Fibre (74) is a SOGEA service. The 74 just dictates it can in theory receive a speed of up to 74mbps.

Adding the word 'Full' in front makes it becomes a FTTP service.

The FTTC packages are named 'Unlimited Fibre' and 'Unlimited Fibre Extra'.