topic Re: Wrong billing amount in My Order

Wrong billing amount

Dovakiin85 — Sun, 11 Feb 2024 21:05:36 GMT

Hi

I've agreed to renew my contract with plus net for another 18 months at £25.99 a month but have received an email saying it'll be £55 per month??? And then £80 a month after that?
Can someone explain please? Expecting this to be a mistake but would like it confirmed if is.

Re: Wrong billing amount

jab1 — Sun, 11 Feb 2024 21:10:13 GMT

I may be wrong here, but my suspicion is that you have been advised of the current 'list price' before any agreed discounts have been taken into account.

Re: Wrong billing amount

Dovakiin85 — Sun, 11 Feb 2024 21:26:58 GMT

Not too sure what that means to be honest. But I agreed to the offer sent to me by plusnet for £25 not £55. Would add attachments if I knew how

Re: Wrong billing amount

jab1 — Sun, 11 Feb 2024 21:32:52 GMT

Basically, there is an advertised price for the product, which you then discuss and get reduced to one both parties agree.

If you add attachments - either by using the icon next to the 'smily' icon at the top of the reply panel, or the 'paperclip' at the bottom, make sure you remove any personal details.

Re: Wrong billing amount

cmbrown — Mon, 12 Feb 2024 22:54:29 GMT

I've had exactly the same issue. One email confirms £23.50 for 24 months, then the next is morecthan double.