https://community.plus.net/t5/My-Order/Full-Fibre-activation-date-is-close-and-still-No-new-Router/m-p/1956147#M30805 <P>As a mere Community member, I can't help further - maybe give Plusnet a call?</P> Wed, 31 Jan 2024 11:23:49 GMT jab1 2024-01-31T11:23:49Z https://community.plus.net/t5/My-Order/Full-Fibre-activation-date-is-close-and-still-No-new-Router/m-p/1956141#M30802 <P>Hello!<BR />I am moving to my new address in 2 days, activation of 300mb Full Fibre at new address is scheduled for the 5th of February, I was told I would have received the new Hub2 router at my current address so I could have it ready for activation day, but I haven’t received it yet. I can’t seem to find anything about it in My Account.&nbsp;<BR />I currently have the Hub1 and I know it could work but has the upstream capped, so that is why I am meant to receive the Hub2. Is there a way to see if it has been sent or not?<BR />Thanks</P> Wed, 31 Jan 2024 10:48:39 GMT https://community.plus.net/t5/My-Order/Full-Fibre-activation-date-is-close-and-still-No-new-Router/m-p/1956141#M30802 AlbaF 2024-01-31T10:48:39Z https://community.plus.net/t5/My-Order/Full-Fibre-activation-date-is-close-and-still-No-new-Router/m-p/1956144#M30803 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/55723">@AlbaF</a> The Hub is sent out via RM Tracked24 to arrive ~2 days prior to activation. Is there any notification on your account that it is in process?</P> Wed, 31 Jan 2024 11:14:53 GMT https://community.plus.net/t5/My-Order/Full-Fibre-activation-date-is-close-and-still-No-new-Router/m-p/1956144#M30803 jab1 2024-01-31T11:14:53Z https://community.plus.net/t5/My-Order/Full-Fibre-activation-date-is-close-and-still-No-new-Router/m-p/1956146#M30804 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/18089">@jab1</a>&nbsp;Thanks for your reply! I didn’t receive any notification about this either via email, sms or on my account. Fortunately I have access to my current address until the 3rd of February, so if it comes by then I could come and pick it up, but would like to have some more info.</P> Wed, 31 Jan 2024 11:21:41 GMT https://community.plus.net/t5/My-Order/Full-Fibre-activation-date-is-close-and-still-No-new-Router/m-p/1956146#M30804 AlbaF 2024-01-31T11:21:41Z https://community.plus.net/t5/My-Order/Full-Fibre-activation-date-is-close-and-still-No-new-Router/m-p/1956147#M30805 <P>As a mere Community member, I can't help further - maybe give Plusnet a call?</P> Wed, 31 Jan 2024 11:23:49 GMT https://community.plus.net/t5/My-Order/Full-Fibre-activation-date-is-close-and-still-No-new-Router/m-p/1956147#M30805 jab1 2024-01-31T11:23:49Z https://community.plus.net/t5/My-Order/Full-Fibre-activation-date-is-close-and-still-No-new-Router/m-p/1956149#M30806 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/18089">@jab1</a>&nbsp;thanks anyway! I will try to call them tomorrow</P> Wed, 31 Jan 2024 11:31:21 GMT https://community.plus.net/t5/My-Order/Full-Fibre-activation-date-is-close-and-still-No-new-Router/m-p/1956149#M30806 AlbaF 2024-01-31T11:31:21Z