topic Re: 3 Months delay - No Service from day one - But billing started in My Order

3 Months delay - No Service from day one - But billing started

Buddhika — Sun, 28 Jan 2024 19:03:02 GMT

I ordered a full-fiber 145 plan on October 25, 2023, and no service has been received so far.

Plusnet confirmed that the broadband is ready to go live on December 28, 2023, and there has been no connection since day one. Keep passing day by day, giving various reasons. Having such a stressful life without the internet. Truly disappointed to see that the internet service provider himself doesn't know how the internet is connected to human life. It has been 3 months since the initial order. Only one thing they did right was starting the billing cycle even though the customer got no service.

Re: 3 Months delay - No Service from day one - But billing started

Baldrick1 — Sun, 28 Jan 2024 23:16:31 GMT

Moderator's note:
Thread moved from Broadband to My Order

Re: 3 Months delay - No Service from day one - But billing started

adamwalker — Mon, 29 Jan 2024 13:48:15 GMT

I'm so sorry for the issue with your delayed activation, especially as you've been billed, it's definitely not how things should have worked out.

Our customer assist team have ownership and will continue to keep you updated.

I hope to see that resolved very soon.