topic Re: Broadband activation in My Order

Broadband activation

djones2503 — Sun, 21 Jan 2024 15:20:05 GMT

My activation date for my broadband was 19th Jan but when I go on my account to see what's happening it just says there's been a delay with the installation and Plusnet will let me know when it's sorted but I just don't know what's going on and I've got 4 kids in the house driving me nuts with no internet 😂

Re: Broadband activation

jab1 — Sun, 21 Jan 2024 15:22:54 GMT

@djones2503 Sounds like another BT/OR 'issue' - the chances are PN will know no more than you have been told. Is this a totally new installation, and what is it for - FTTC or FTTP?

Re: Broadband activation

djones2503 — Sun, 21 Jan 2024 15:27:25 GMT

No I've migrated from BT so no engineer visit required apparently

Re: Broadband activation

jab1 — Sun, 21 Jan 2024 15:32:10 GMT

So - you are still using your BT connection - is it FTTC or FTTP?

Re: Broadband activation

djones2503 — Sun, 21 Jan 2024 15:34:16 GMT

No the BT got disconnected on the 19th and yeah it's fttp

Re: Broadband activation

jab1 — Sun, 21 Jan 2024 15:36:29 GMT

That sounds odd - my understanding is that a working connection (BT) would remain active until it successfully got moved to a new one (PN).

Re: Broadband activation

djones2503 — Sun, 21 Jan 2024 15:41:33 GMT

Well yeah that's what I thought but BT got disconnected just after 12am on Friday and I'm just left with nothing 🙄

Re: Broadband activation

jab1 — Sun, 21 Jan 2024 16:15:46 GMT

I would call Plusnet tomorrow morning.

Re: Broadband activation

djones2503 — Sun, 21 Jan 2024 16:18:43 GMT

Yeah I'll give them a ring

Re: Broadband activation

MisterW — Sun, 21 Jan 2024 16:26:12 GMT

A change of ISP where an existing FTTP service is installed just requires BT Wholesale to 'rebuild' the connection routing to the new ISP. There's been a couple of occasions recently where they don't seem to have managed to do that correctly...

Re: Broadband activation

jab1 — Sun, 21 Jan 2024 16:27:26 GMT

thanks, @MisterW , now you mention it...

Re: Broadband activation

djones2503 — Sun, 21 Jan 2024 16:46:52 GMT

Oh ok 🙈 is this something that could take a while? Should I contact Plusnet or just wait it out?

Re: Broadband activation

MisterW — Sun, 21 Jan 2024 17:01:21 GMT

Contact Plusnet but probably best in the morning, as they wont be able to contact BT wholesale or Openreach today

Re: Broadband activation

DS — Sun, 21 Jan 2024 17:28:43 GMT

@djones2503 wrote:
I've got 4 kids in the house driving me nuts with no internet 😂

Wait until one of them says they're bored and tell them you have a solution..... get the board games out. Show them how to play chess or monopoly or something like that🤣

Joking aside, if you have a decent mobile data plan, you could tether a tablet or laptop to it and get them watching stuff that way.

Re: Broadband activation

Mav — Mon, 22 Jan 2024 19:56:03 GMT

Moderator's note(s):

Thread moved from Broadband to My Order.