topic Re: Full fibre in a new build in My Order

Full fibre in a new build

Lenzar — Sun, 21 Jan 2024 17:30:07 GMT

I have moved to a brand new council house. On discussing things with PlusNet, I opted to go for 300mbps full fibre. This is apparently being activated tomorrow. However I foolishly left my router's power cable (why can't it run off a PC's power?) in my old place and it has now been boarded up.

There are several wall sockets in each room that are for an ethernet cable. Can I connect straight into this or do I need to wait for a new router, which is coming but I suspect it will take a few more days.

Re: Full fibre in a new build

jab1 — Sun, 21 Jan 2024 17:36:51 GMT

Your Hub needs mains power, so you will have to wait for the new one -when was it ordered/despatched, as they are sent by Royal Mail 'Tracked24'?

Re: Full fibre in a new build

Lenzar — Sun, 21 Jan 2024 17:41:27 GMT

The guy on the phone said he'd process its despatch immediately, this was on Friday. I've had no emails suggesting it's actually been despatched - I have Asperger's and I get nervous about not knowing what's going on.

What's the point of all the wall sockets if I still need the router?

Re: Full fibre in a new build

jab1 — Sun, 21 Jan 2024 17:45:19 GMT

OK - if he ordered it Friday, the chances are the warehouse would pick the order up tomorrow and despatch it, meaning it would be with you Tuesday - Wednesday at the latest.

The wall sockets are to distribute the signal around your home - after it has been received by the Hub.

Re: Full fibre in a new build

MisterW — Sun, 21 Jan 2024 17:52:19 GMT

Ddiificult to say without knowing how the sockets are wired.

Somewhere in the house you should have an ONT that looks something like this

Your router WAN port needs to be connected to this .

I suspect all your sockets re wired to a distribution cupboard somewhere, probably where the ONT is where there are sockets on the other end of the cables. You then connect the router LAN ports to the other sockets. making LAN connections available in other rooms. If you have lots of sockets you may also need a network switch

Re: Full fibre in a new build

Lenzar — Mon, 22 Jan 2024 16:59:20 GMT

I have one of those in a cupboard in my hallway. It is in a small cabinet and has something plugged into it at the bottom. There are then three ethernet sockets above the cabinet.

Where will I need to plug my router?

Re: Full fibre in a new build

jab1 — Mon, 22 Jan 2024 17:25:14 GMT

@Lenzar The Hub plugs into one of the sockets on the bottom of the box - I think it may be the centre one, but it will probably only fit one.

Just checked - it is the centre socket on the ONT.

Re: Full fibre in a new build

bmc — Mon, 22 Jan 2024 17:24:11 GMT

@Lenzar

Their will only be one ethernet socket on the ONT. The cable is then plugged into the Red WAN socket on the HUB2.

To use any of the wall sockets you simply run an ethernet cable from the Hub2 to the socket in the cupboard. The Hub2 has 3 ethernet sockets and you have 3 wall sockets available (a match made in heaven!!!). You'll may need to buy some short cat5e cables.

Brian

Edit : This link gives info on OR ONT's https://support.aa.net.uk/Openreach_FTTP_ONT

Re: Full fibre in a new build

Lenzar — Mon, 22 Jan 2024 17:27:35 GMT

Right. So I need one cable from the ONT to the hub, then ethernet cables from the hub to the sockets above the ONT? I'm guessing there's 3 to go with the single socket in my lounge and the sockets that I have found in both bedrooms?

Re: Full fibre in a new build

bmc — Mon, 22 Jan 2024 18:09:16 GMT

@Lenzar

The Hub2 will come with an ethernet cable so that's one. You then need 3 more cables if you want to use all of the wall sockets.

Brian

Re: Full fibre in a new build

Lenzar — Mon, 22 Jan 2024 18:36:12 GMT

It's alright, I live on my own so will only need one.

Re: Full fibre in a new build

MisterW — Mon, 22 Jan 2024 18:45:34 GMT

You then need 3 more cables if you want to use all of the wall sockets.

You'll actually need 6, 3 in the Comms cupboard connecting the router to the wall sockets, and one for each of the room sockets to connect each device

Re: Full fibre in a new build

Lenzar — Tue, 23 Jan 2024 11:19:21 GMT

Still no sign of the router. In 2024 it is simply unacceptable that it is now Tuesday and I still don't have it. It is pathetically slow.

Re: Full fibre in a new build

jab1 — Tue, 23 Jan 2024 11:22:02 GMT

@Lenzar Have you had notification that it has been despatched - either as an email or a note on your account?

Re: Full fibre in a new build

Lenzar — Tue, 23 Jan 2024 11:24:00 GMT

Nothing. Only an email telling me the fibre is activated.

Re: Full fibre in a new build

jab1 — Tue, 23 Jan 2024 11:26:20 GMT

@MatthewWheeler - can you check?

Re: Full fibre in a new build

Lenzar — Tue, 23 Jan 2024 13:55:34 GMT

I have acquired a spare router (not a PlusNet one, I think the company is called Technicolor). I have plugged this in. My PC is connected to it, but I have no Internet and the router's firmware is stuck on 'PPP connecting'. I have put the username and password in correctly but it merely remains on 'PPP connecting'.

Re: Full fibre in a new build

MisterW — Tue, 23 Jan 2024 14:46:17 GMT

@Lenzar what model router ? and how is it connected to the ONT ?

Just to check , username is <youraccountname>@plusdsl.net and the password is that used to login to the member centre https://www.plus.net/member-centre/login

Re: Full fibre in a new build

Lenzar — Tue, 23 Jan 2024 15:03:01 GMT

I've realised why it isn't working. It has 4 ethernet sockets, but not one marked WAN. I am guessing it simply does not have the correct internals to do what I need.

It's a TG558 according to the labels. I connected it via one of the 4 ethernet sockets.

All this over me forgetting a mains cable! >_<

Re: Full fibre in a new build

jab1 — Tue, 23 Jan 2024 15:07:47 GMT

It does not appear that that router is Full Fibre capable - it is described as an 'ADSL/VDSL router'.