topic Re: Full fiber upgrade, no router in My Order

Full fiber upgrade, no router

Glesgadave — Tue, 16 Jan 2024 15:07:29 GMT

Engineer came out this morning to install full fiber line. An hour after he left then Internet cut off on the old line and I've not been supplied with my new router yet to plug into the full fiber line.
So I'm stuck with no Internet, with an essay due in a week, and no idea when the new router will arrive 🤷‍♂️

Re: Full fiber upgrade, no router

jab1 — Tue, 16 Jan 2024 15:09:48 GMT

Which router have you currently got?

Re: Full fiber upgrade, no router

Glesgadave — Tue, 16 Jan 2024 15:11:01 GMT

The hub 2

Re: Full fiber upgrade, no router

jab1 — Tue, 16 Jan 2024 15:13:23 GMT

Then, that is what your 'new' one would be - did the engineer not test the FF connection was working before he left - he should have?

Re: Full fiber upgrade, no router

RealAleMadrid — Tue, 16 Jan 2024 15:17:08 GMT

@Glesgadave That's the correct router, all you need is a Cat5e or better ethernet cable to connect the Hub2 WAN port to the ONT (The box that Openreach have installed).

Re: Full fiber upgrade, no router

Baldrick1 — Tue, 16 Jan 2024 15:19:04 GMT

Moderator's note:
Thread moved from Broadband to My Order.

Re: Full fiber upgrade, no router

Glesgadave — Tue, 16 Jan 2024 15:23:04 GMT

No he didn't test against the router at the time. Just said plusnet would send a new one. So I just plug thr hub 2 in by ethernet cable? Is it to the port port eith the red writing under it?
Thanks

Re: Full fiber upgrade, no router

Glesgadave — Tue, 16 Jan 2024 15:24:23 GMT

Amazing, wish the engineer had just said this earlier 🤣🤣
I have an ethernet cable here but I'll order an upgrade now as well.
Thank you!!!

Re: Full fiber upgrade, no router

jab1 — Tue, 16 Jan 2024 15:25:17 GMT

He should have done - that is part of the installation process - and yes it is the red port.

Re: Full fiber upgrade, no router

Glesgadave — Tue, 16 Jan 2024 15:27:11 GMT

All sorted. Thank you!!