topic Re: Reward card in My Order

Reward card

Hs1621 — Mon, 18 Dec 2023 07:09:52 GMT

Hi

Can anyone provide clarity regarding the issuing of the reward cards for signing up? I've read information stating the email to claim should be sent 10 days after the service being activated but have also seen information suggesting 14 days and 31 days.

My broadband has been activated for 2 weeks now so just wondering when to I should likely expect it or if I need to chase this up.

Re: Reward card

Shep41 — Mon, 18 Dec 2023 08:25:57 GMT

These are normally emailed to you about 10 days after your services go live. I would advise to check it hasn't gone into the spam/junk folder. I'm sure a staff member could look into this for you.

Re: Reward card

willcutforth — Mon, 18 Dec 2023 08:28:27 GMT

Hey there @Hs1621 it is supposed to be 10 days but I will check it for you. I am going to PM you for the username.

Re: Reward card

Hs1621 — Mon, 18 Dec 2023 17:12:39 GMT

Thanks! Nothing in spam/junk mail as suggested.

I've responded with my username so grateful if you could look into this for me, thanks.

Re: Reward card

Batfrog — Tue, 19 Dec 2023 10:18:26 GMT

Can anyone provide clarity regarding the issuing of the reward cards for signing up? I've read information stating the email to claim should be sent 10 days after the service being activated but have also seen information suggesting 14 days and 31 days.

Just out of interest my email regarding the reward card arrived two days before Openreach came to Install fibre !

As the engineer drove away I applied for the card and it arrived less than a week later. In my case it was an upgrade from FTTC to FTTP and I have been with Plusnet for 20 years plus.

Don't know if that makes adifference.

p.s. It's a Mastercard valid until the end of 12/2024