topic Re: Early activation in My Order

Early activation

aaron_lp3 — Thu, 07 Dec 2023 11:52:05 GMT

I’ve received my hub today I work from home but need the internet as mobile data is not strong enough. Can I get connected today ? Any help would be much appreciated.
Thank you

Re: Early activation

jab1 — Thu, 07 Dec 2023 13:02:48 GMT

When are due to connect?

Re: Early activation

aaron_lp3 — Thu, 07 Dec 2023 14:34:32 GMT

The 12th of this month

Re: Early activation

jab1 — Thu, 07 Dec 2023 14:38:27 GMT

If that is a confirmed date - only 5 days away - then I suspect that is when it will be switched on. You could try calling, or just possibly one of the Help Team may pick this topic up and see if they can do anything.

Re: Early activation

aaron_lp3 — Thu, 07 Dec 2023 16:36:12 GMT

Thank you very much I’ll try that. Appreciate the help

Re: Early activation

adamwalker — Sat, 09 Dec 2023 09:10:25 GMT

Hi Aaron, we won't be able to bring the activation date forward I'm afraid.

Everything should go to plan on the 12th but do shout up if there's any issues at all.

Adam