topic Engineer failed to show and no contact within 48hr. in My Order

Engineer failed to show and no contact within 48hr.

MBeany8154 — Tue, 28 Nov 2023 13:30:19 GMT

After waiting 3/4 weeks for wifi to be installed on the 23rd, the engineer failed to turn up. After a phone call to plusnet I was told it had been escalated to a different team and I would get a call back within 48hrs which hasn’t happened. I’m loosing hope guys! I’ve tried ringing but difficult whilst at work.
Any help would be appreciated.
Thanks

Re: Engineer failed to show and no contact within 48hr.

Longliner — Tue, 28 Nov 2023 17:33:27 GMT

Hi and welcome to the forums. You'll find your complaint is all too common and affects most ISPs. The engineers are employed by Openreach who suit themselves, all Plusnet can do is request a visit or a repeat visit after the first one fails. As PN said they would call you back they have likely made this second request and are waiting for Openreach to come back with a new appointment for you.

The PN team watches this forum when they can but it may not be picked up for a few days, so I suggest that you give them a ring, awkward though this may be for you. All the best!

Mike

Re: Engineer failed to show and no contact within 48hr.

James30 — Tue, 28 Nov 2023 18:39:14 GMT

@MBeany8154 hi, would be able to PM us with your username so we can have a look at what's what, cheers

Re: Engineer failed to show and no contact within 48hr.

Mustrum — Tue, 28 Nov 2023 22:24:48 GMT

come on @James30 the OP is new, do they have PM privileges after 1 post?

Re: Engineer failed to show and no contact within 48hr.

MBeany8154 — Wed, 29 Nov 2023 06:58:16 GMT

@Mustrum I was able to contact him via PM👍🏻

Re: Engineer failed to show and no contact within 48hr.

MBeany8154 — Fri, 01 Dec 2023 10:16:41 GMT

Doesn’t look like James has been online since Tuesday as no reply to my pm🤷 And still no call. I appreciate its not a plusnet problem as such but not no contact is frustrating!

Re: Engineer failed to show and no contact within 48hr.

adamwalker — Fri, 01 Dec 2023 10:32:44 GMT

Hi @MBeany8154

If staff are offline PMs should come through for the rest of us to pick up and respond to but nothing has come through.

I've sent you a PM myself so please reply back to that when you can.

If you reply back on here afterwards that will alert me to pick it up.

Adam