topic Activation date in My Order

Activation date

Jennywalker92 — Wed, 22 Nov 2023 19:33:59 GMT

Hi

I am a new customer to plusnet and selected an activation date far in advance to line up with my previous home’s provider.
However I would actually like to start this one week earlier on the 1st December, is this change possible?

My activation does not require an engineer.

Thanks.

Re: Activation date

Longliner — Thu, 23 Nov 2023 13:05:01 GMT

Hi Jenny, welcome to the forums. People here are very helpful but this is a question for Plusnet, whose support team do their best but can't always watch the many daily posts here. For this reason I suggest you give them a ring asap as you haven't much time left for them to action it. We hope all goes smoothly for you.

Mike

Re: Activation date

adamwalker — Sat, 25 Nov 2023 08:31:38 GMT

Hi @Jennywalker92

I've put in a request to change the activation date to the 1st for you. Just to set the right expectation with you it might not be possible at this stage but I'll get a confirmation/otherwise within the next couple of days so I'll get back to you with an update.

Re: Activation date

Jennywalker92 — Sat, 25 Nov 2023 08:48:59 GMT

That’s great, thank you so much for your help.

Re: Activation date

adamwalker — Sun, 26 Nov 2023 11:45:18 GMT

Hi @Jennywalker92 Good news, the order has been confirmed for completion on 1/12/23

Glad we could get that done for you and do shout up if there's anything else I can help with.

Adam