topic Re: Phone order error in My Order

Phone order error

CaptainMorgain — Mon, 30 Oct 2023 21:09:43 GMT

Hey everyone,
I'm due to have full fibre in my village very soon.
My account has an phone order in progress error for months.

Does anyone know how to remove this please.

Re: Phone order error

jab1 — Mon, 30 Oct 2023 21:13:41 GMT

Ring PN and get them to unstick the the flag. This is a recurring fault which has been reported hundreds of times, but PN seem unable or unwilling to examine and rectify the cause.

Re: Phone order error

Gandalf — Tue, 31 Oct 2023 07:40:27 GMT

Hi @CaptainMorgain

I've placed an order to activate the pending call features, which are causing this error.

The error should be gone within the next few hours, so you can upgrade afterwards.

Re: Phone order error

willcutforth — Tue, 31 Oct 2023 11:33:59 GMT

Cheers @Gandalf