topic Re: Account Error in My Order

Account Error

vellfire_ — Tue, 26 Sep 2023 18:48:49 GMT

Hi,

I think I've broken my account slightly by changing plan before initial billing.

An error has occurred You can't change your products for the moment, you already have a product change in progress.

I want to add an add-on, so with this error I can't proceed in doing so.

Thanks,

Will

Mav — Tue, 26 Sep 2023 20:45:40 GMT

When your order is complete you should then be able to add the 'add-on'.

However, if the add-on is a Static IP then I think you'll need the intervention of a staff member.

Gandalf — Wed, 27 Sep 2023 07:58:52 GMT

That should be sorted for you now. The product change was stuck, despite having already completed.

Let me know if there are any further issues.