terrible experience with plusnet support / openreach

stu99 — Fri, 22 Sep 2023 08:38:30 GMT

-Had major issues trying to get plusnet set up.

-Box didn't activate on start date, plusnet finally advised they would send out a engineer (after 3 phones calls).

-Engineer didn't show up - left no notes for plusnet so we aren't being told why we didn't get an engineer.

-Plusnet staff informed / guaranteed I would get a call from openreach that day to reschedule (still waiting on this call)

-Called this morning and staff cant give me any useful information, wont give me any reschedule time and basically told me I will have no internet all weekend until Monday at the earliest.

so in conclusion nothing but hassle, will be about 17/18 days with no internet since purchasing Plusnet internet and I have been given no help / timeframe to when this will be fixed. Every time I call I basically get told cant do anything just wait for an update.

Anyone got any ideas / had this issue?

Re: terrible experience with plusnet support / openreach

dvorak — Fri, 22 Sep 2023 08:43:11 GMT

Moderators Note

This topic has been moved from Broadband to My Orders

Re: terrible experience with plusnet support / openreach

MatthewWheeler — Sat, 23 Sep 2023 07:09:48 GMT

Hi @stu99

I'm really sorry to hear about this situation and the inconvenience it's causing.

I see you've raised a complaint online which our Customer Advocates team will pick up in 24-48 hours.

topic Re: terrible experience with plusnet support / openreach in My Order

terrible experience with plusnet support / openreach

Re: terrible experience with plusnet support / openreach

Re: terrible experience with plusnet support / openreach