topic Re: How Long? in My Order

How Long?

Harro — Wed, 20 Sep 2023 14:11:26 GMT

I am on Fibre 500 and took up the upgrade to Fibre 900. How long does it normaly take to increase the speed as its been 3 days now and im still on Fibre 500.

Thanks

Re: How Long?

MisterW — Wed, 20 Sep 2023 14:16:39 GMT

@Harro the speed should increase as soon as the upgrade order completes.

First thing is to login to your account and check if your product has changed to 'Full Fibre 900'.

Assuming that has changed, then are you doing wired speed tests ?

Unless you've got a Wifi 6 capable router ( which the PN HUb 2 is not!) and Wifi 6 client , then you will struggle to get much > 400Mb wireless.

Re: How Long?

Harro — Wed, 20 Sep 2023 15:29:45 GMT

Hi MisterW

Thanks for the reply.

Ive been checking all week on my account and it still says Fibre 500.

Ive also been testing on Wired connection and still getting 500Mb

Thanks

Re: How Long?

MisterW — Wed, 20 Sep 2023 15:35:28 GMT

Ive been checking all week on my account and it still says Fibre 500.

Doesnt sound like the upgrade order has been processed yet then. It should only take 24 hrs once the order is processed. I'm not sure these days, whether upgrades are processed immediately or they wait till the billing date ?

Re: How Long?

dvorak — Wed, 20 Sep 2023 16:12:30 GMT

Moderators Note

This topic has been moved from Full Fibre to My Order

Re: How Long?

James30 — Thu, 21 Sep 2023 16:53:53 GMT

@Harro -Hiya, I can have a look at that for you, can you PM me your username please. Thanks

Re: How Long?

Harro — Thu, 21 Sep 2023 17:02:57 GMT

Hi James

PM sent

Thank you

Re: How Long?

James30 — Thu, 21 Sep 2023 17:25:56 GMT

@Harro - Brill thanks. I've left you a ticket HERE if you want to take a look. Cheers

Re: How Long?

Harro — Thu, 21 Sep 2023 17:28:07 GMT

Thanks James

Ill take your advice tomorrow

Thank you 👍

Re: How Long?

James30 — Thu, 21 Sep 2023 17:42:50 GMT

No worries, give me a nudge if you need a hand with anything else. Cheers