topic Re: Fibre install caused mould in My Order

Fibre install caused mould

joek42 — Sun, 10 Sep 2023 10:40:54 GMT

I recently had fibre installed in my house by Plusnet, during which they drilled a hole in my wall facing the street. Since then black mould has steadily grown around the area it was installed. Can I ask Plusnet to come and properly seal the hole to stop the moisture coming in?

Re: Fibre install caused mould

Baldrick1 — Sun, 10 Sep 2023 11:31:25 GMT

@joek42

Plusnet did not install fibre to your property, this was done by Openreach.
Workmanship complaints are best directed to them, see https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy

Re: Fibre install caused mould

joek42 — Sun, 10 Sep 2023 11:55:04 GMT

Much obliged, I've contacted them now.