topic Re: Instillation date needs to be charged- no contact in My Order

Instillation date needs to be charged- no contact

Jennyj33 — Mon, 04 Sep 2023 20:29:09 GMT

Hello,

I need to change my instillation date. The property I've moved to had virgin so I was told an engineer would be in touch to arrange a date. Instead I have been given a date, as a teacher I can't just take a morning off and need to rearrange this but no way of doing this on my account.

I am concerned I will be charged a missed instillation fee despite trying to avoid this.

Re: Instillation date needs to be charged- no contact

jab1 — Mon, 04 Sep 2023 20:36:36 GMT

@Jennyj33 When is the date? Your best option is to call Plusnet (0800 432 0200) as soon as possible.

Re: Instillation date needs to be charged- no contact

Jennyj33 — Mon, 04 Sep 2023 20:38:40 GMT

Hiya,

They have booked it in for the 7th, we didn't even realise until today as this information was just sent as a text to my partners phone who hadn't noticed it.

Re: Instillation date needs to be charged- no contact

jab1 — Mon, 04 Sep 2023 20:40:23 GMT

I suggest you call them tomorrow - they are open 0800-2000.

Re: Instillation date needs to be charged- no contact

adamwalker — Tue, 05 Sep 2023 11:10:00 GMT

Hi @Jennyj33 I've sent over message asking for some details. Please drop me a reply when you can.