topic Go Live Today in My Order

Go Live Today

ghamilton123 — Mon, 28 Aug 2023 12:52:44 GMT

So today is my go live date, I've connected the router, but have had no confirmation my service is activated, router is up and running, but my downstream connection is 19.804mbps, and upstream is 1.095mbps, when I've subscribed to fibre 74

Noise margin: 10.5/9.0
Line attenuation: 6.5/9.5
Signal Attenuation: 6.2/11.3
VPI/VCI: 0/38
Modulation: G.992.5(ADSL2+)

Re: Go Live Today

jab1 — Mon, 28 Aug 2023 13:06:09 GMT

Is this a brand new connection? From that information, you are connected on ADSL, not FTTC.

Re: Go Live Today

ghamilton123 — Mon, 28 Aug 2023 13:10:16 GMT

Yes it's a new connection on my part

Re: Go Live Today

ghamilton123 — Mon, 28 Aug 2023 13:11:50 GMT

Re: Go Live Today

jab1 — Mon, 28 Aug 2023 13:15:44 GMT

And you are connected on ADSL2, not FTTC. I would suggest you contact Plusnet and ask them why.

Re: Go Live Today

ghamilton123 — Mon, 28 Aug 2023 13:17:59 GMT

Should I wait until tomorrow due to the go live date being today, and just see if it resolves itself

Re: Go Live Today

jab1 — Mon, 28 Aug 2023 13:24:40 GMT

Your choice, but if it is a brand-new connection, the evidence here suggests that the connection has been wrongly provisioned - there is no way a 'brand-new' FTTC connection should show as ADSL2.

Re: Go Live Today

Mustrum — Mon, 28 Aug 2023 13:25:53 GMT

Given it is a bank holiday it would be very unusual if you were to go live today.

It would be worth looking in the member centre to see if any tickets show more info.

No harm in ringing PN, you should get more detail than you can get on here until a staff member replies, if any are around today.

Re: Go Live Today

ghamilton123 — Mon, 28 Aug 2023 13:26:02 GMT

On the phone right now and they're claiming it could be resolved and time up until tonight? 🤔

Re: Go Live Today

ghamilton123 — Mon, 28 Aug 2023 13:28:19 GMT

They confirmed today is my go live date, its not a bank holiday in Scotland, so that rules out the bank holiday theory, I guess its just the waiting game now

Re: Go Live Today

jab1 — Mon, 28 Aug 2023 13:29:08 GMT

Sounds like someone fouled-up the provision. Let us know if you get the proper connection tomorrow.

Re: Go Live Today

Anonymous — Mon, 28 Aug 2023 13:34:36 GMT

@ghamilton123 if you login to the Plusnet "Member Centre" via this link - Broadband ,

what does it say under "Your broadband service" ?, as that shows what they think you have been provisioned with.

Re: Go Live Today

Mustrum — Mon, 28 Aug 2023 13:34:57 GMT

Sounds more like Openreach have not been out to the cabinet yet to connect your line.

Re: Go Live Today

ghamilton123 — Mon, 28 Aug 2023 13:37:28 GMT

This is what its showing

Re: Go Live Today

ghamilton123 — Mon, 28 Aug 2023 13:38:23 GMT

If they haven't been to the cabinet yet I shouldn't be receiving any service?

Re: Go Live Today

jab1 — Mon, 28 Aug 2023 13:40:14 GMT

No you shouldn't, which is why I think you have been wrongly provisioned.

Re: Go Live Today

ghamilton123 — Mon, 28 Aug 2023 13:51:35 GMT

Hopefully it sorts itself out, as I've been using 3G all day, will update tomorrow

Re: Go Live Today

Mustrum — Mon, 28 Aug 2023 14:01:38 GMT

You have not mentioned but is this a new property to you or are you transferring from another supplier?

You also have not said if you have internet access or if the router is showing your username or is it still on setup@plusdsl.net or similar.

Re: Go Live Today

ghamilton123 — Mon, 28 Aug 2023 14:03:26 GMT

Its a new property to me, its showing my username and I do have internet.

Re: Go Live Today

jab1 — Mon, 28 Aug 2023 14:05:02 GMT

@Mustrum Post #3 clearly shows the Ops connection to be G992.5 ADSL2.