topic Re: Broadband switch from Vodafone to Plusnet in My Order

Broadband switch from Vodafone to Plusnet

Felicity1985 — Fri, 25 Aug 2023 07:47:43 GMT

Hi, When I switched from talktalk to Vodafone it was done overnight and in the morning I plugged in my Vodafone router and it was working, so I'm a but put out to have plugged my plusnet one in this morning and it not be working, called customer service who said it needs to be manually switched as all switch overs do and it will be live by midnight tonight. I feel fobbed off and not sure I belive him, he didn't appear to check anything on my account and seeing as Vodafone was live instantly I'm jot sure why plusnet is not the same, I'm basically switching the same package like for like so can someone advise me what "manual" work needs to be done?

Re: Broadband switch from Vodafone to Plusnet

Baldrick1 — Fri, 25 Aug 2023 08:14:51 GMT

Moderator's Note

This topic has been moved from Broadband to My Order

Re: Broadband switch from Vodafone to Plusnet

jab1 — Fri, 25 Aug 2023 08:46:07 GMT

@Felicity1985 Welcome to the forums. The agent you spoke to was slightly wrong - there is no 'manual' work involved, it is all automatic, but because of the way the Plusnet system was set up, many years ago, it is slightly more complicated/slower than the much more up-to-date Vodafone system.

Basically, it should mesh together by 23.59 tonight, but is often earlier. If you still have nothing tomorrow, come back and let us know - just occasionally, not everything goes to plan, but there are ways to sort it.

Re: Broadband switch from Vodafone to Plusnet

Felicity1985 — Fri, 25 Aug 2023 08:54:42 GMT

Thanks John, that makes more sense! Fingers crossed it works later on. I don't fancy spending the bank holiday weekend trying to get it sorted!

Re: Broadband switch from Vodafone to Plusnet

Gandalf — Fri, 25 Aug 2023 11:02:58 GMT

Hi @Felicity1985

From what I can see the transfer order completed in our suppliers systems at roughly 10am, so our own systems haven't quite had a chance to activate your account. I've manually done that for you now, so if you setup your new router, you should be back online for the bank holiday weekend. Let us know if there are any further issues.

Re: Broadband switch from Vodafone to Plusnet

Felicity1985 — Fri, 25 Aug 2023 16:33:41 GMT

Thank you Gandalf, I have got home and switched on the router and it all seems to be working, thanks again, and have a lovely Bank Holiday weekend.