topic Re: Is my order delayed? in My Order

Is my order delayed?

Ping_Too_Long — Fri, 18 Aug 2023 11:24:47 GMT

Hi

Made an order with a visit booked for 23rd.
Get a message on Monday and there's nothing on the system.
Tried ringing back but delays were long.

What's happening with my order?

Re: Is my order delayed?

adamwalker — Sun, 20 Aug 2023 10:23:25 GMT

Hi there, I'm really sorry for the delays to your order.

I've checked on your account and can see there's been a delay due to some civil engineering work that needs to take place.

That's being planned now and we'll update you shortly on ticket https://www.plus.net/wizard/?p=view_question&id=236199080

Adam

Re: Is my order delayed?

Ping_Too_Long — Sun, 20 Aug 2023 11:00:40 GMT

Thanks for the response.

I don't understand the link and can anyone access that information?

Re: Is my order delayed?

bmc — Sun, 20 Aug 2023 11:08:37 GMT

@Ping_Too_Long

You need to be logged into your PlusNet Portal before clicking on the link.

Brian