topic No Broadband since switching on 14th July in My Order

No Broadband since switching on 14th July

Loodyboots1 — Tue, 15 Aug 2023 07:01:02 GMT

I switched from Shell to PlusNet on 14th July moving phone line and broadband. Phone line was activated quickly, but I'm still without Broadband. I thought it was my error, so upgraded my contract last night, only to recieve an email with 6th September as the date for upgrade and a text saying that my Broadband has been delayed. What's happening, as its been over a month since switching and 2 weeks since the line was activated?

Re: No Broadband since switching on 14th July

jab1 — Tue, 15 Aug 2023 07:05:52 GMT

@Loodyboots1 Are there any tickets/questions on your account explaining the delay?

Re: No Broadband since switching on 14th July

dvorak — Tue, 15 Aug 2023 09:43:53 GMT

Moderators Note

This topic has been moved from Broadband to My Order

Re: No Broadband since switching on 14th July

RealAleMadrid — Tue, 15 Aug 2023 10:31:05 GMT

@Loodyboots1 Maybe it wasn't a good idea to upgrade when the original service had not been activated, probably thrown the Plusnet and BT ordering systems into total confusion. You will definitely need staff help to sort this out.🙄

Re: No Broadband since switching on 14th July

adamwalker — Thu, 17 Aug 2023 18:32:46 GMT

Hi @Loodyboots1

It looks like our automation has failed to place the initial broadband order for some reason, it's not clear from looking at your account what you were wanting to upgrade to. Can you let me know so I can make sure we put you straight on to the right service?

Cheers,

Adam