topic delay in my order in My Order

delay in my order

alison5 — Wed, 09 Aug 2023 14:29:27 GMT

i just signed up for plusnet then got a text saying my order is been delayed supposed to have engineer out on the 17 to put a new line in no idea how to find out why and i cannot ring plusnet cos cannot hear on the phone

Re: delay in my order

bmc — Wed, 09 Aug 2023 14:48:27 GMT

@alison5

Can't help with the order delay but if you look through the Help pages when logged into your PlusNet members account there is a from you can fill out for additional support due to your hearing problems.

A staff member will pick thie thread up in due course.

Brian

Re: delay in my order

adamwalker — Thu, 10 Aug 2023 11:54:39 GMT

Hi @alison5 Here's a link to where you can find the accessibility form that Brian mentioned: Digital Accessibility | Help | Plusnet

I've checked on your order and can see we've got that placed today and the activation is due to take place on the 17th.

Sorry for the slight delay, it was just an issue highlighted that meant we had to place the orders manually for you.

Re: delay in my order

alison5 — Thu, 10 Aug 2023 15:05:11 GMT

THANK U