topic Re: Free Router? in My Order

Free Router?

cbcadmin — Wed, 26 Jul 2023 17:13:44 GMT

Do Plusnet include a free router with their fibre products?

I ask because I saw somewhere that "if you choose one". I don't recall being asked about this, but then again the order page kept crashing!

Re: Free Router?

jab1 — Wed, 26 Jul 2023 17:19:08 GMT

I'd try using a better connection. AIUI, there is the option to select a PN Hub2 on placing the order, but it is not mandatory to use one - if you already have your own fibre-capable kit, then you are free to use that.

Re: Free Router?

bobpullen — Thu, 27 Jul 2023 00:02:01 GMT

You have to go out of your way not to select a router from memory i.e. remove it from your 'basket'. If you didn't, then I'd say it's fairly safe to say you will get sent one.

Re: Free Router?

cbcadmin — Thu, 27 Jul 2023 00:36:30 GMT

Thank you. I wish I could remember where it said you need to request one.

Re: Free Router?

cbcadmin — Thu, 27 Jul 2023 00:42:34 GMT

LOL. For once it was nothing to do with the quality of the connection. According to online chat it is a known problem. But I *do* hope to have a better service going back to Plusnet. ;) Is the wifi side of a Plusnet router better than the one on the Vodafone one?

Re: Free Router?

jab1 — Thu, 27 Jul 2023 05:51:01 GMT

@cbcadmin wrote: Is the wifi side of a Plusnet router better than the one on the Vodafone one?

How the blazes do you expect me to know - I have never used whatever Vodafone supplied you with - or the Plusnet Hubs, come to that, but in any case Wi-Fi performance of any router is dependent on on many variable factors.

Re: Free Router?

Mustrum — Thu, 27 Jul 2023 07:17:26 GMT

@cbcadmin WiFi inside your property is for you to sort, not the isp.

Re: Free Router?

cbcadmin — Thu, 27 Jul 2023 07:18:57 GMT

THG3000 as per my signature. As this is a forum I was asking generally not expecting you to know, but surprised you don't have any experience of the Plusnet hub, given you are on here with over 14k posts! John.

Re: Free Router?

cbcadmin — Thu, 27 Jul 2023 07:21:32 GMT

I was asking for information not asking for Plusnet to sort anything.

Re: Free Router?

Dan_the_Van — Thu, 27 Jul 2023 07:32:27 GMT

If it helps my wireless analyser shows the following for the Hub Two

Min Rate 2.4GHz 7.2Mbps, 5GHz 32.5Mbps

Max Rate 2.4GHz 216Mbps, 5GHz 1730Mbps

More details here https://www.plus.net/help/broadband/router-information/

Re: Free Router?

jab1 — Thu, 27 Jul 2023 07:32:37 GMT

@cbcadmin wrote:
THG3000 as per my signature. As this is a forum I was asking generally not expecting you to know, but surprised you don't have any experience of the Plusnet hub, given you are on here with over 14k posts! John.

As this is a PLUSNET forum, only those who may have used the modem/router you mention would have been able to offer a comparison.

As I said, I have never used the Plusnet Hubs. When I joined, the only option connection-wise was ADSL, which suited my modest needs and I initially used my own Netgear DG934G modem/router, only switching to PN's TG582N when that kit began to die on me.

I was always on ADSL with PN, so had no need for a VDSL-capable Hub.

Re: Free Router?

cbcadmin — Thu, 27 Jul 2023 08:58:12 GMT

Man thanks.

Re: Free Router?

cbcadmin — Thu, 27 Jul 2023 09:01:10 GMT

I wish I could go back to ADSL. Unfortunately no one offers that in my area any more.

Re: Free Router?

jab1 — Thu, 27 Jul 2023 09:04:03 GMT

No-one will. ADSL, along with FTTC is being replaced (by OpenReach) with FTTP, s that is what you will get.

Re: Free Router?

cbcadmin — Thu, 27 Jul 2023 11:14:21 GMT

So I understand. Doesn't make it right though.

Re: Free Router?

jab1 — Thu, 27 Jul 2023 11:31:49 GMT

Why?

Re: Free Router?

cbcadmin — Thu, 27 Jul 2023 13:18:01 GMT

Why what?

Re: Free Router?

Gandalf — Thu, 27 Jul 2023 13:19:22 GMT

If it helps, you do have an order for a hub and it should be delivered in time for your activation.

Re: Free Router?

jab1 — Thu, 27 Jul 2023 13:26:50 GMT

Why doesn't it make it right, is what I asked. The technology/infrastructure used by ADSL/FTTC is end-of-life, and needs updating - hence why everyone, eventually, will be on a version of FTTP.

Re: Free Router?

cbcadmin — Thu, 27 Jul 2023 13:27:49 GMT

It does help, thank you.