topic How is compensation managed? in My Order

How is compensation managed?

gloves — Tue, 25 Jul 2023 19:37:17 GMT

Hello,

I signed up with Plusnet earlier in the year and unfortunately had significant (~10 weeks from the initial activation date) delays getting things up and running. I was told at the time I'd be entitled to compensation for this and that someone would be in touch after everything was completed, but it has been a few months and I've not heard anything yet (and I'm getting billed). Is there a particular way that this needs to be requested, or someone in particular to get in touch with about this?

Thanks!

Re: How is compensation managed?

adamwalker — Thu, 27 Jul 2023 09:57:22 GMT

Hi @gloves I'm sorry that didn't get applied automatically in the first instance. I've sorted that out for you and have added a ticket to your account to confirm all the details: https://www.plus.net/wizard/?p=view_question&id=235733217 - Adam

Re: How is compensation managed?

gloves — Thu, 27 Jul 2023 20:57:59 GMT

Hi @adamwalker, that's brilliant, I'll keep an eye out for that being applied. Thanks very much!