topic Re: Plusnet contact number in My Order

Plusnet contact number

Mel64 — Mon, 24 Jul 2023 13:04:12 GMT

I recently got a new deal from Plusnet taking my monthly payment from £47.76 down to £22.99. Upon realising that they are still taking the higher payment from my bank account, I tried to a phone them on the number as advertised on the website only to be told that this number is not recognised. I have tried to find an alternative number by which to contact them but so far have had no success. Can anybody advise? Many thanks!

Re: Plusnet contact number

jab1 — Mon, 24 Jul 2023 13:05:35 GMT

0800 432 0200? Works for me.

Re: Plusnet contact number

Mel64 — Mon, 24 Jul 2023 13:09:09 GMT

Thank you for your reply. The number you just gave me is the same one that I call and it says number not recognized. Any ideas?

Re: Plusnet contact number

jab1 — Mon, 24 Jul 2023 13:11:35 GMT

Are you able to try from another phone? That is definitely the correct number, and as I said, works for me, both from my landline and mobile phones.

Re: Plusnet contact number

Gandalf — Mon, 24 Jul 2023 15:56:01 GMT

@Mel64 wrote:
Thank you for your reply. The number you just gave me is the same one that I call and it says number not recognized. Any ideas?

Does your phone provider allow calls to 0800 numbers? I know that some don’t and so that may be the issue.

Re: Plusnet contact number

jab1 — Mon, 24 Jul 2023 15:58:58 GMT

So the OP isn't on a phone/broadband package with PN? I thought all mobile providers allowed 0800 calls?

Re: Plusnet contact number

MisterW — Mon, 24 Jul 2023 16:13:05 GMT

I thought ALL providers had to give free access to 0800 numbers ?

I know some dont give free access to international freephone 00800 numbers

edit: and I was correct https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/advice/uk-calling

Freephone

In addition, all Freephone numbers (which begin 0800 or 0808) are now free for consumers to call from all phones, whether mobile or landline.

Re: Plusnet contact number

jab1 — Mon, 24 Jul 2023 16:12:39 GMT

Yep - my understanding too, @MisterW , under OFCOM rules.

Re: Plusnet contact number

Gandalf — Mon, 24 Jul 2023 16:24:19 GMT

@jab1 wrote:

So the OP isn't on a phone/broadband package with PN?

Not sure. I assumed, and perhaps wrongly, that they weren’t calling from a Plusnet landline.

@jab1 wrote:

I thought all mobile providers allowed 0800 calls?

Historically, I know some people who have had trouble calling an 0800 number, and it turned out to be an issue at the mobile provider’s side. I don’t know if that was intentional or if something was broken. Thought it was worth mentioning as a possibility though.

Re: Plusnet contact number

jab1 — Mon, 24 Jul 2023 16:26:58 GMT

Fair enough, @Gandalf , but as they haven't been back, I'm assuming they have solved it. I wish people would finish a conversation.