https://community.plus.net/t5/My-Order/Postage-and-Packaging-Charge/m-p/1930855#M29393 <P>You should have been advised so when the arrangement was made. How old was your original Hub?</P> Mon, 24 Jul 2023 11:55:31 GMT jab1 2023-07-24T11:55:31Z https://community.plus.net/t5/My-Order/Postage-and-Packaging-Charge/m-p/1930853#M29392 On Saturday 22nd July I spoke to an advisor on the phone who said I needed a replacement router and arranged for it to be sent.<BR /><BR />No one told me that I would be charged £6.99 postage and packing until today when an email arrived. Why am I being charged this? Mon, 24 Jul 2023 11:50:21 GMT https://community.plus.net/t5/My-Order/Postage-and-Packaging-Charge/m-p/1930853#M29392 hrudd14 2023-07-24T11:50:21Z https://community.plus.net/t5/My-Order/Postage-and-Packaging-Charge/m-p/1930855#M29393 <P>You should have been advised so when the arrangement was made. How old was your original Hub?</P> Mon, 24 Jul 2023 11:55:31 GMT https://community.plus.net/t5/My-Order/Postage-and-Packaging-Charge/m-p/1930855#M29393 jab1 2023-07-24T11:55:31Z https://community.plus.net/t5/My-Order/Postage-and-Packaging-Charge/m-p/1931045#M29424 <P>Sorry to hear this <SPAN><SPAN><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/123305">@hrudd14</a></SPAN></SPAN>&nbsp;</P> <P>As you weren't made aware of this I'll get that credited for you</P> <P>&nbsp;</P> Tue, 25 Jul 2023 10:31:04 GMT https://community.plus.net/t5/My-Order/Postage-and-Packaging-Charge/m-p/1931045#M29424 MatthewWheeler 2023-07-25T10:31:04Z