topic Re: Broadband activation delayed in My Order

Broadband activation delayed

michaelbenson19 — Tue, 18 Jul 2023 08:57:59 GMT

Hi there,

So my broadband service was due to go live yesterday and I received an email this morning saying there is a problem.

After calling your support line the person couldn't confirm what the issue was, when it'd be resolved and when I should expect my service to go live.

This isn't great customer service, especially considering I placed this order over two weeks ago.

Can someone please look into my account or try and escalate this issue? The service rep said an engineer hadn't even been allocated to resolve the issue.

Thank you.

Re: Broadband activation delayed

Baldrick1 — Tue, 18 Jul 2023 09:05:55 GMT

Moderator’s Note

This topic has been moved from Broadband to My Order

Re: Broadband activation delayed

ClaudiaG23 — Wed, 19 Jul 2023 08:17:52 GMT

Hey @michaelbenson19 I'm sorry you had a delay to your broadband going live. I've checked your account and I can see your services did go live last night (18th July) at 10pm.